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free downloadable shopping guide
US-Mattress is a Yahoo Top Service retailer. This means our customers who have purchased from our store have rated us as "Excellent!"
Our Mattress Guarantee Is Simple:
We want you to make your purchase with confidence. And we know that even after making a careful selection, sometimes people need a different level of comfort. If you wish to exchange your mattress, we will make an exchange for you for up to 100 days after delivery. (An increase in price requires payment for the price difference. Exchange covers same size, limit 1 exchange per customer.) All you have to pay is a $99 processing fee. We will cover all other expenses. Find out more about our guarantees and policies here.
All we ask is that you spend at least a few weeks getting used to your new mattress first, before we process an exchange. Sleeping on a new (or any different) mattress takes a few weeks to get used to, and with that familiarity you can know for sure you're making the right decision.
Of course, if your new bed set is damaged in shipment, we will exchange it right away for you at no charge. Just make note of the damage on the shipper's receipt and give us a call so we can assist.
What about refunds? Please be aware your mattress purchase is non-refundable.
Our Furniture and Linens Guarantee:
Bedroom furniture and linen purchases are 100% refundable for 30 days from delivery. Returned merchandise needs to be undamaged and packed in the original packaging materials. Customer is responsible for return shipping charges. To process a return, just give us a call.
As far as returns on Clearance Section items; all sales are final (no returns except in the case of shipping related damage.)
What Our Customers Say:
Website very informative which allowed me to comparison shop. US-Mattress had best price- no sales tax and free delivery and set up. Communication excellent-Everything occurred the way they promised. Highly recommend
Catherine S., Faulkner, MD
I had a wonderful experience with this vendor. Their customer service people are helpful, kind and great to work with and they work extremely hard to resolve problems. I would highly reccomend to anyone to shop with US-Mattress and when I am next in the market for either a mattress or box spring, I will difinetly shop with US-Mattress.
DoNique H., Somerville, MA
I received the mattress in less time than was quoted...about 2.5 weeks. This is not much longer than it would have taken to get it from a local retailer, but no one around here carries the Stearns and Foster mattress I bought. Any emails I sent were answered promptly and it was easy to track my shipment once I was sent the tracking information. Great deal on a great mattress! My back is doing so much better now...thanks US Mattress!!
Brian H., St. Paul, MN
The overall shopping experience was excellent. Price was great and service well up to expectations.
Maria N., Tracy, CA
Everything was delivered on time. The White Glove service was great. Everyone had a very professional attitude. Setup and Removal of the old mattress was great.
Douglas C., Everett, WA
The daybed I ordered was delivered in less than half the estimated time by people who could not have been more helpful or pleasant. It arrived in perfect condition with all of its parts and they all fit together the way they were supposed to which has been a rare experience in past dealings with items that require some assembly. It is just as it was presented in the posting. I would not hesitate to use this company again.
Karen B., Farmingdale, ME
The ordering process was a breeze! The site is very easy to use and the free shipping surely appreciated. A tracking number was emailed to me so I got to track the shipment and get ready to receive the shipment. Everything worked like a charm! Thanks!!
Manoj E., Santa Clara, CA
I would defiantly recommend US-Mattress.com to my friends. I received frequent emails on the progress of my order. The order was delivered within 11 days of purchase (instead of 2-3 weeks). The delivery guys were polite and professional. An overall great experience! Thank you!
Amy J., Maryland
Product was received as promised. Delivery went perfectly and they set up everything for us as part of their white glove delivery. We didn't have to clean up anything as they took everything with them. Great job!! I'd definitely buy from them again and will be referring them to others!
Phaykham C., California
Excellent service, great prices, knowledgable salespeople and no delivery charge -- can't beat it!
Nina J., New York
I received excellent service along every leg of this process. Both US Mattress and those who work and coordinate with them are friendly, responsive and courteous. I will recommend them to everyone I know. I have been extrmely impressed and thrilled with my entire buying experience with US Matteress.
Susan B., California
Great service and selection. Delivery arrived as promised in excellent condition.
Jeff J., Illinois
Two thumbs up.
Phil F., Texas
If you are thinking about going somewhere else to purchase a mattress, don't!! These guys will treat you right.
Russell D., New York
Just wanted to drop you a note letting you know that we received the linkspring. The bed has been set-up and all is great! The bed is really beautiful and it was good doing business with you.
Arie H., Louisville, Kentucky
I had a very positive experience! I was a little skeptical about ordering a bed online, but everything went so smoothly. From the ordering process to delivery, which occured much faster than I had even anticipated. I have been recommending US Mattress to all of my friends, and will order from them again when I need another bed.
Heidi L., Gainesville, Florida
The trucking company was just as fantastic as the store - the guys who delivered my mattress even helpe me get the bed skirt back on. I'm recommending you to everyone I know!
Allyson P., Forest, Virgina
A great internet merchant. Prompt and communicative and accommodating. Couldn't be better!!!!
Jean M., Oakland, California
I have never had a better experience in shopping. I would like to send my plaudits to U.S. Mattress. I was rather a nuisance with my many inquiries during the purchase phase and they were patient and extremely informative. The arrival and delivery of my mattress could not have been improved upon. What more can I say?
Edward A., Silver Spring, Maryland
Very professional in the monitoring and follow-up. I was doubtful at first and they made it very pleasant. I will definitely revisit the site. Thank you.
Kosmas S., Hackensack, New Jersey
They were very prompt in delivering the merchandise and the quality of the merchandise was what I had expected.
Mark K., Schertz, Texas
Easy to use com with great information and almost immediate response to my order (and later, with an amendment to that order).
Terry M., Orangevale, California
Super service - within hours of placing your order you know the status of your order and shipping is VERY timely. The ability to track your shipment as it makes its way to you is extremely helpful. The merchandise is exactly as advertised. A very satisfactory experience - thank you!
Holly M., Jonesboro, Georgia
There was a mistake in the shipment but they fixed it promptly and cheerfully. I would definitely do business with them again.
Tamara P., Glastonbury, CT
I recently ordered a mattress set for my Mom and I just wanted to let you know what a pleasant experience it was. Everything went according to schedule. The mattress was delivered on time and an extra effort was made by the movers.
Scott M., Johnstown, PA
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No Sales Tax Except MI Deliveries
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CURRENT OFFERS
Simmons Beautyrest
50% off + up to 25% off
shop now - ends May 11
Latex Rollback
Take up to an extra $1,000 off
shop now - ends May 11
Clearance Blowout
New mattresses below cost
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