Home > Our Guarantee

Help Center

  • Contact Us
  • 1-800-455-1052
    Sales
    M-F: 9am-9pm EST
    Sat & Sun: 10am-6pm EST

    Customer Service
    M-F: 9am-7pm EST
    Sat: 10am-6pm EST

  • Email Us



  • My Account
  • Order Status
  • Delivery Info
  • Our Guarantee
  • Returns
  • Warranty Exchanges
  • Referrals
  • FAQs
  • Policies
  • Terms of Use

Our Guarantee

US-Mattress is a Yahoo Top Service retailer. This means our customers who have purchased from our store have rated us as "Excellent!"

Our Mattress Guarantee is Simple

We want you to make your purchase with confidence. And we know that even after making a careful selection, sometimes people need a different level of comfort. If you wish to exchange your mattress, we will make an exchange for you for up to 100 days after delivery. (A difference in lower priced models at the time of exchange is non-refundable. An increase in price requires payment for the current price difference at the time of exchange. Exchange covers same size, limit 1 exchange per customer. Custom size mattress are not eligible for exchange due to manufacturing variance in sizes.) All you have to pay is a $139 processing fee (no fee on Hästens, Vispring, or Tempurpedic). We will cover all other expenses. Find out more about our guarantees and policies here. All we ask is that you spend at least a few weeks getting used to your new mattress first, before we process an exchange. Sleeping on a new (or any different) mattress takes a few weeks to get used to, and with that familiarity you can know for sure you're making the right decision. You can download the Comfort Exchange Form and contact customer service at 1-800-455-1052 with any questions you have.

Of course, if your new bed set is damaged in shipment, we will exchange it right away for you at no charge. Just make note of the damage on the shipper's receipt and give us a call so we can assist.

What about refunds? Please be aware your mattress purchase is non-refundable.

Our Furniture and Linens Guarantee

Returned or Refused Non-Damaged Orders
Returns must be requested within 7 calendar days from the date of delivery. You will be subject to round trip shipping fees and a 25% restocking fee. Please note that if your delivery was free, you will be charged the outbound shipping costs paid by Bedding Pros LLC as part of the round trip shipping fees.

For furniture delivered via Front Door Delivery/Curbside Delivery, the Furniture item must be new, unused, unassembled and in the original packaging with all product literature to be eligible for a return.

For furniture delivered via White Glove Delivery (In Home Set-Up) must be in new, saleable condition to be eligible for a return.

Most furniture items are returnable excluding custom made items or any item with a fabric, color or configuration selection. Custom made will be notated in the Features field under Details on the product page.

Furniture Items must be determined by the shipper, manufacturer and Bedding Pros LLC to be free of any manufacturer defects or shipping damage (please see our defect & damage policy).

Item(s) will not qualify for the Non-damaged or Non-defective return if:
  • You receive an item that is not the expected finish, fabric or leather on an item previously purchased, on any samples seen or received, on any item which may have been seen locally, on a photograph, printed material or digital image viewed on a computer monitor or any other electronic device.
  • You or a Bedding Pros LLC representative, on your behalf, places an order through the Bedding Pros LLC website and the item(s) listed are incorrect. You are responsible for reviewing the email order confirmation details and notifying Bedding Pros LLC within 24 hours if either, you did not receive the email order confirmation, or of any discrepancies on the order confirmation.

Furniture dimensions and sizes are posted on the website under each item's product page. It is your responsibility to review the dimensions and to ensure that the furniture item(s) will fit into your home through any doorways, up or down any stairways and into any rooms. You accept responsibility to ensure that the furniture fits into your home or office. For any refused items due to the furniture not fitting into your home or office, you will be responsible for any and all fees under our return policy.

Furniture Return Request Process
To request a return, you must fill out the Return Request Form within 7 days from receiving delivery.

Within 1 business day, Bedding Pros LLC will provide you with a quote for total return charges via email which must be agreed to in writing. Once you agree to the return charges Bedding Pros LLC will provide you with a return authorization number and arrange return with our partner carrier, within 1 business day.

Returned items must be tendered to our deliver partner within 14 calendar days form when the return authorization number was provided to you

Once the furniture arrives to our facilities, the furniture item will be inspected by our warehouse team. If the furniture passes inspection, a refund will be issued to your original method of payment less the round-trip shipping fees and 25% restocking fee within 3-5 business days. Please be advised that it could take your credit card company an additional 1-2 business days for the refund to be reflected on your billing statement.

In the event that the furniture does not pass inspection we will reach out to you within 1-2 business days and we will ship the item back to you at your cost.

If you elect to arrange return of the furniture yourself, you will only be subject to outbound shipping fees and a 25% restocking fee. The furniture must be received within 30 calendar days from when the return authorization number was provided to you. If the carrier you elect, damages the item, you will be notified once the item arrives to our warehouse. It will be your responsibility to work with your elected carrier on a damage claim and no refund will be issued for the product.

Refusal of Delivery (Non-Specified Reason)
If you refuse an order without notifying Bedding Pros LLC of any damage or manufacturer defects, Bedding Pros LLC will reach out to you over a period of no more than 5 business days requesting a reason for refusal. If contact cannot be made within 5 business days from the date the order was refused, the order will default to our Non-Damage & Non-Defect Return Policy at which time you will be automatically charged round trip shipping fees and a 25% restocking fee and the order will be returned. If the item you refused falls under the custom made category, no refund will be issued.

Damage Policy
If an order is deemed damaged by the shipping company, manufacturer and/or by Bedding Pros LLC, we will work diligently to have the issue resolved. Bedding Pros LLC will only accept responsibility for a damaged item where you notated damage on the delivery receipt and you reported the damage to Bedding Pros LLC within 1 day. Failure to note damage on the delivery receipt and notify Bedding Pros LLC within 1 day will relinquish Bedding Pros LLC, the shipper and the manufacturer of all liability. Please be advised that there are different procedures for accepting delivery depending on the delivery service level that you have chosen. Refer to your order confirmation to confirm the selected level of service.

Front Door Delivery/Curbside
For front door delivery, any damage and/or imperfections on the packaging must be noted as damage to packaging on the delivery receipt before signing the delivery receipt. (If the packaging is severely damaged and damage to the furniture is apparent, please also refuse delivery of the furniture and contact Bedding Pros LLC within 1 day)

Please open and inspect all furniture immediately. You must fully inspect the furniture including the left, right, top, bottom, back, front, inside, as well as all functioning components including but not limited to doors, drawers, and reclining mechanisms. If damage to any part of the furniture is found during inspection, you must report this within 1 day to Bedding Pros LLC.

Photographs of the damage will be requested by Bedding Pros LLC's customer service team and are required by the manufacturer. Photographs may be sent via email or by mail. Photographs must include:

    1. Furniture packaging showing damage to the packaging
    2. Full view of the damaged piece in question
    3. Any damages to the furniture
    4. Manufacturer label on the furniture item

Once photographs are received, Bedding Pros LLC will assess the best option for resolving the issue. This may include:
    1. Sending replacement parts
    2. f replacement parts are not available, Bedding Pros LLC will ship a new piece

White Glove Delivery (In Home Set-Up)
It is the customer's responsibility to fully inspect the furniture when delivery is being made. Please open and inspect all furniture immediately. You must fully inspect the furniture including the left, right, top, bottom, back, front, inside, as well as all functioning components including but not limited to doors, drawers, and reclining mechanisms.

In the event that there is damage to your furniture, you must note on the delivery receipt, damage to (specify area and description of damage), refuse the damaged item(s) and keep the good item(s). After signing the delivery receipt, you must contact Bedding Pros LLC within 1 day to report the damages. Do not notate concealed damage on the delivery receipt.

Photographs of the damage will be requested by Bedding Pros LLC's customer service team and are required by the manufacturer. Photographs may be sent via email or by mail. Photographs should include:

    1. Furniture packaging showing damage to the packaging
    2. Full view of the damaged piece in question
    3. Any damages to the furniture
    4. Manufacturer label on the furniture item

Once photographs are received, Furniture Crate will assess the best option for resolving the issue. This may include:

    1. Sending replacement parts
    2. If replacement parts are not available, Bedding Pros LLC will ship a new piece

Furniture Order Cancellation:

Most items are ordered directly from the manufacturer where they quickly enter production and are shipped. Because we work diligently to make sure that your order is processed and sent to the manufacturer as soon as possible, orders may be canceled within 1 business day from when the order was placed. Any requests to cancel an order outside of 1 business day will be subject to our standard return policy. Please be advised that items with Express Delivery cannot be cancelled due to our fast processing and shipping times.

Order cancellation requests must be sent in writing to salesteam@us-mattress.net. Once we are able to cancel your order, we will send you an email confirmation of the cancellation.

Refunds will be made to the original method of payment and will be processed within 3-5 business days. Please be advised that it could take your credit card company an additional 1-2 business days for your refund to be reflected on your billing statement.

What Our Customers Say

Website very informative which allowed me to comparison shop. US-Mattress had best price- no sales tax and free delivery and set up. Communication excellent-Everything occurred the way they promised. Highly recommend
Catherine S., Faulkner, MD

I had a wonderful experience with this vendor. Their customer service people are helpful, kind and great to work with and they work extremely hard to resolve problems. I would highly reccomend to anyone to shop with US-Mattress and when I am next in the market for either a mattress or box spring, I will difinetly shop with US-Mattress.
DoNique H., Somerville, MA

I received the mattress in less time than was quoted...about 2.5 weeks. This is not much longer than it would have taken to get it from a local retailer, but no one around here carries the Stearns and Foster mattress I bought. Any emails I sent were answered promptly and it was easy to track my shipment once I was sent the tracking information. Great deal on a great mattress! My back is doing so much better now...thanks US Mattress!!
Brian H., St. Paul, MN

The overall shopping experience was excellent. Price was great and service well up to expectations.
Maria N., Tracy, CA

Everything was delivered on time. The White Glove service was great. Everyone had a very professional attitude. Setup and Removal of the old mattress was great.
Douglas C., Everett, WA

The daybed I ordered was delivered in less than half the estimated time by people who could not have been more helpful or pleasant. It arrived in perfect condition with all of its parts and they all fit together the way they were supposed to which has been a rare experience in past dealings with items that require some assembly. It is just as it was presented in the posting. I would not hesitate to use this company again.
Karen B., Farmingdale, ME

The ordering process was a breeze! The site is very easy to use and the free shipping surely appreciated. A tracking number was emailed to me so I got to track the shipment and get ready to receive the shipment. Everything worked like a charm! Thanks!!
Manoj E., Santa Clara, CA

I would defiantly recommend US-Mattress.com to my friends. I received frequent emails on the progress of my order. The order was delivered within 11 days of purchase (instead of 2-3 weeks). The delivery guys were polite and professional. An overall great experience! Thank you!
Amy J., Maryland

Product was received as promised. Delivery went perfectly and they set up everything for us as part of their white glove delivery. We didn't have to clean up anything as they took everything with them. Great job!! I'd definitely buy from them again and will be referring them to others!
Phaykham C., California

Excellent service, great prices, knowledgable salespeople and no delivery charge -- can't beat it!
Nina J., New York

I received excellent service along every leg of this process. Both US Mattress and those who work and coordinate with them are friendly, responsive and courteous. I will recommend them to everyone I know. I have been extrmely impressed and thrilled with my entire buying experience with US Matteress.
Susan B., California

Great service and selection. Delivery arrived as promised in excellent condition.
Jeff J., Illinois

Two thumbs up.
Phil F., Texas

If you are thinking about going somewhere else to purchase a mattress, don't!! These guys will treat you right.
Russell D., New York

Just wanted to drop you a note letting you know that we received the linkspring. The bed has been set-up and all is great! The bed is really beautiful and it was good doing business with you.
Arie H., Louisville, Kentucky

I had a very positive experience! I was a little skeptical about ordering a bed online, but everything went so smoothly. From the ordering process to delivery, which occured much faster than I had even anticipated. I have been recommending US Mattress to all of my friends, and will order from them again when I need another bed.
Heidi L., Gainesville, Florida

The trucking company was just as fantastic as the store - the guys who delivered my mattress even helpe me get the bed skirt back on. I'm recommending you to everyone I know!
Allyson P., Forest, Virgina

A great internet merchant. Prompt and communicative and accommodating. Couldn't be better!!!!
Jean M., Oakland, California

I have never had a better experience in shopping. I would like to send my plaudits to U.S. Mattress. I was rather a nuisance with my many inquiries during the purchase phase and they were patient and extremely informative. The arrival and delivery of my mattress could not have been improved upon. What more can I say?
Edward A., Silver Spring, Maryland

Very professional in the monitoring and follow-up. I was doubtful at first and they made it very pleasant. I will definitely revisit the site. Thank you.
Kosmas S., Hackensack, New Jersey

They were very prompt in delivering the merchandise and the quality of the merchandise was what I had expected.
Mark K., Schertz, Texas

Easy to use com with great information and almost immediate response to my order (and later, with an amendment to that order).
Terry M., Orangevale, California

Super service - within hours of placing your order you know the status of your order and shipping is VERY timely. The ability to track your shipment as it makes its way to you is extremely helpful. The merchandise is exactly as advertised. A very satisfactory experience - thank you!
Holly M., Jonesboro, Georgia

There was a mistake in the shipment but they fixed it promptly and cheerfully. I would definitely do business with them again.
Tamara P., Glastonbury, CT

I recently ordered a mattress set for my Mom and I just wanted to let you know what a pleasant experience it was. Everything went according to schedule. The mattress was delivered on time and an extra effort was made by the movers.
Scott M., Johnstown, PA
Free Delivery
Your Comfort Guaranteed