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Home > Mattress Research Center > FAQ: Answers to Frequently Asked Questions

FAQ: Answers to Frequently Asked Questions


Finding the Right Mattresses
What is the best mattress?
What is the best type of mattress for my child?
What is the best type of mattress for a side sleeper?
What is the best bed for sleeping on your stomach?
What type of mattress would my chiropractor recommend?
What type of bed is best for heavy people?
What is the best bed for a bad back (medical condition)?
Is a firm mattress the best type of mattress?
Is a firm mattress best for my back?

Inside a Mattress
What is the difference between a Firm, Plush and a Pillowtop Mattress?
What is the difference between a Pillowtop and a Eurotop Mattress?
What are the differences in comfort foams used in mattresses?
What is the difference between Memory Foam and Latex?
Are Foam mattresses better than Spring mattresses?
What is a mattress coil gauge and how does it affect the mattress?
What coil systems are available, and how are they different?
What is a mattress coil gauge and does it affect the mattress?
What is "no flip", and what does a "no flip" warranty mean?
What is a 1-sided mattress? A 2-sided mattress?

Box Springs/Foundations
Which type of box spring should I use?
Will using my old box spring with my new mattress void the mattress warranty?
How do I fit a Queen sized box spring up a narrow stair case?
Can I purchase a split box spring?
Should I replace my foundation when purchasing a new mattress?

Improve your Sleep
How do I make sure I get adequate support in a sleep system?
What role does the mattress play in producing higher quality sleep?
What is REM?
How can I tell if I need a new mattress?

Mattress Care
Is my mattress going to sag?
How long will my mattress last?
Should I rotate my mattress?
What are body indentations, and are they normal?
What can I do to protect myself from bed bugs?
Should I buy a mattress protector with my new mattress?
What are the benefits of a mattress topper?
How can I make my mattress softer?
How do I clean my mattress?
How do I care for my mattress?
  Mattress Sizes
What are mattress sizes, and what size mattress is best for me?
What is the difference in a King size and Cal-King size mattress?

Shopping Tips
How do I shop for a mattress?
I don't see the model I want on your site, where can I find it?
I want to replace my existing mattress with one just like it, how do I match it to yours?
How do I match a bed I slept on in a hotel?
How much should I spend on a new sleep set?
What is the difference between a Prorated and a Nonprorated Warranty?
Why should I buy from US-Mattress?
What if I don't like the mattress?
Are your mattresses new?
Why can't I find a specific brand name mattress on your website?
Can I purchase just the mattress?

Bedding
What is your bed and linen Guarantee?
Do I need a Bed Skirt?
What is Fill Power?
What are the best hypoallergenic products to use?
What can I do to control the temperature of my sleeping environment?
What is the difference between a Traditional pillow and a Contour pillow?
What are the benefits of Linen as a bedding product?
What is a Baffle?

Bedding Care
How can I keep my Down pillow clean?
How long should my bedding last?
How and why do I rotate my bedding?

Delivery
How is delivery handled?
Do you deliver on weekends?
What happens if a bed is damaged during shipment?
What about shipping to Hawaii, Alaska & Overseas?

Guarantees and Policies
What is your mattress Comfort Guarantee?
What is your bed and linen Guarantee?
What about warranty coverage?
What do you do with comfort exchange returns?
Do you collect sales tax?
Do you offer referrals?
Coupons and Special Offers

What is the best type of mattress for my child?

There are two factors to consider when purchasing your child's first mattress: the comfort level, and, how long do you want the mattress to last? Watch our video: What is the best type of mattress for my child?
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Is a firm mattress the best type of mattress?

A firm mattress may not necessarily be the best mattress for you, everyone has individual tastes in comfort levels. Watch our video: Is a firm mattress the best type of mattress?
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What type of mattress would my chiropractor recommend?

Your chiropractor may suggest a mattress that he is very comfortable sleeping on, which may not be the best choice for you. Watch our video: What type of mattress would my chiropractor recommend?
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What is the best type of mattress for a side sleeper?

Most side sleepers prefer a pillow top mattress. Find out why by watching our video: What is the best type of mattress for a side sleeper?
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What is the best bed for sleeping on your stomach?

Stomach sleepers are happiest on Plush mattresses. Occasionally a stomach sleeper will like a firm bed, but that's only about 1% of you. So stomach sleepers should be looking for a 6.5 and up on our Comfort Scale. (This author is a stomach sleeper and has an 8.5 mattress on our comfort scale.) Watch our video: I generally sleep on my stomach. What is the best type of mattress for me?
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What are the differences in comfort foams used in mattresses?

There is a wide variety of comfort materials used in mattresses. To find out which kind might be best for you, watch our video: What are the differences in comfort foams used in mattresses?
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What coil systems are available, and how are they different?

The coil system in the mattress you choose plays a significant role in the mattress support. Watch our video: What coil systems are available, and how are they different?
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How do I shop for a mattress?

Learn about the facts you should consider when shopping for a new mattress. Watch our video: How do I shop for a mattress?
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Why should I buy from US-Mattress?

US-Mattress has the widest selection of top brands available at the best prices. Watch our video: Why buy from US-Mattress?
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What is the difference between a Pillowtop and a Eurotop Mattress?

Which of these two mattresses is a better fit for you? Watch our video: What is the difference between a Pillowtop and a Eurotop Mattress?
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What if I don't like the mattress?

Learn about our 100 day Comfort Guarantee. Watch our video: What if I don't like the mattress I purchased at US-Mattress?
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What is the difference between a Pillowtop and a Eurotop Mattress?

Which of these two mattresses is a better fit for you? Watch our video: What is the difference between a Pillowtop and a Eurotop Mattress?
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What is the difference between a Prorated and a Nonprorated Warranty?

This can be a confusing issue. In this video: Prorated vs Nonprorated Warranty, Mattress Buyer Jed explains how these warranties differ.
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Will using my old box spring with my new mattress void the mattress warranty?

Different manufacturer's have different policies on this issue. Watch our video for details: Will using my old box spring with my new mattress void the mattress warranty?
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Which type of box spring should I use?

The standard box spring and low profile box spring are very similiar. To find out which will work best for you, watch our video: Comparing Box Spring types.
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Are Foam mattresses better than Spring mattresses?

Which of these two mattresses is a better fit for you? Watch our video: Are Foam mattresses better than Spring mattresses.
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What is a mattress coil gauge and how does it affect the mattress?

Learn more about the mattress coil gauge. Watch our video: What is a mattress coil gauge and how does it affect the mattress?
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Is my mattress going to sag?

In this video: Is my mattress going to sag?, Sales associate Tony explains what causes a mattress to sag, and how that differs from body indentations.
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Is a firm mattress best for my back?

In this video: Is a firm mattress best for my back? Sales Associate Tony explains a firm mattress is not always the best choice when considering how it will affect your back.
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How long will my mattress last?

The best information regarding how long your mattress will last can be found in the warranty. Watch our video: How long will my mattress last?
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What is the best mattress?

Everyone has individual preferences when it comes to choosing the best mattress to meet their needs. Watch our video for details: What is the best mattress?
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Are your mattresses new?

Yes. Period! We are a factory authorized retailer for the brands we carry. All of our mattress sets come brand new from the factory, and are shipped in the original factory packaging bags bearing new mattress tags. We do not carry or sell seconds, reconditioned, used, etc., mattresses or box springs. For additional safe shopping tips, visit the Federal Trade Commission's site on the subject.
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I don't see the model I want on your site, where can I find it?

Just call 800-455-1052 or e-mail. We carry every name brand mattress set. (Sometimes there are just too many to list on our site.) Greater than 95% of our call-in customers will be matched up to the same mattress they are looking for. And yes, the same mattress will have a different name at a different retailer. Just call, or e-mail, we will find it for you. Also, please check our Stearns & Foster model matcher. Also watch our video: Why can't I find the mattress brand that I'm looking for on your website?
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I want to replace my existing mattress with one just like it, how do I match it to yours?

Mattress lines usually change every 12 to 18 months. So if your mattress is more than 12-18 months old you probably will not be able to find it. However there will most always be a replacement that will be similar, use our trademarked Comfort Scale to find the same feel you like, then price it and click, and your mattress will be on its way.
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How do I match a bed I slept on in a hotel?

Sleeping well in a hotel bed is often a signal that your present bedding may be worn out. Some hotels will use name brand mattresses and you can match the ones you've slept with in our hotel mattress section or call us and speak with our factory trained representatives that can help you find your perfect mattress. Hotel owners with a tax ID are eligible for quantity discounts.Watch our video: Can I buy the same type of mattress that hotels use from US-Mattress?
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What are mattress sizes, and what size mattress is best for me?

All of the bedding manufacturers we carry subscribe to the International Sleep Products Association standard for bedding products. However due to tolerances within manufacturing, your mattress set may have a +/- 1" tolerance. Listed below are the generally accepted dimensions for mattress sizes.
King Size Mattress 76" x 80"
Cal-King Size Mattress 72" x 84"
Queen Size Mattress 60" x 80"
Full Extra Long Size Mattress 53" x 80"
Full Size Mattress 53" x 75"
Twin Extra Long Size Mattress 38" x 80"
Twin Size Mattress 38" x 75"
Watch our video: What is the right size mattress for me?
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What is the difference in a King size and Cal-King size mattress?

There are two sizes of King mattresses. California King and Eastern King. Eastern King is the older and more common of the two sizes. California King is very popular in California, declining in popularity as you move east toward the Mississippi river. East of the Mississippi we see customers buying Eastern King sizes. West of the Mississippi, King Size sets are often assumed to be California King. East of the Mississippi, King sets are often assumed to be Eastern King. Eastern King is the most common of the two sizes and the original King size. Watch our video What is the difference between a King and a California King mattress?
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What is the difference in firm, plush and pillow top?

For a complete explanation, watch our video What is the difference between a Firm, Plush and a Pillowtop Mattress and read our guide to Mattress Comfort Choices.
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Can I purchase a split box spring - How do I fit a Queen sized box spring up a narrow stair case?

Call us to specify a "split box" spring on your queen size order, which is an option on queen size mattress sets. This means the box spring comes in 2 "halves", each of which is easier to move through tight spaces. (King size and Cal-King size sets will come as split box springs automatically, so no action is necessary on king size sets.) Watch our video: Can I get a split box spring?
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The coils in your mattress provide it's support, and the thickness of the coils affect how firm your mattress will be. Watch our video: What is a mattress coil gauge and does it affect the mattress?
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Can I purchase just the mattress?

Yes, please look through our platform mattress only section to see our wide range of options.

It is fine to use a mattress by itself as long as it is on a solid surface like a platform bed. We recommend against putting a new mattress on an old foundation. Using an old foundation with a new mattress will almost always ruin the mattress. Even if the foundation looks new, a new mattress will soon sink into the areas were an old foundation has been worn. Mattress sets wear out together, so if the mattress is worn out, so is the foundation. Putting a new mattress on an old foundation may also void your warranty.
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How much should I spend on a new sleep set?

Mattress prices range greatly: from $249-$4,000 for a queen set. A good night's sleep is one of the best investments you can make, so buy the best mattress you can afford. Keep in mind that most of us spend as much as one-third of our time in bed. Your investment will cost just pennies per night over the next ten years! In fact, a $1000 sleep set costs less than 28 cents per night (based on a full 10-year warranty).
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How can I make my mattress softer?

It's relatively easy to make your mattress softer, simply add a foam mattress topper. Watch our video: My mattress is too firm, how can I make it softer?
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Why can't I find a specific brand name mattress on your website?

Mattress companies generally give retailers permission to use brand names for their mattresses that are exclusive to their store. Watch our video: Why can't I find a specific brand name mattress on your website?
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What is the difference between Memory Foam and Latex?

Memory foam is the most common comfort material for durability and conformability, but latex also has many advantages including it is antimicrobial and anti dust mite. For more details watch our video: What is the difference between Memory Foam and Latex?
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What can I do to protect myself from bed bugs?

The two main ways to protect you and your family from bedbug is to purchase an encasement for your mattress and your box spring. Watch our video: What can I do to protect myself from bed bugs?
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Should I buy a mattress protector with my new mattress?

Yes. A mattress protector is going to protect your investment in a new mattress for the length of the mattress warranty. Watch our video: Should I buy a mattress protector with my new mattress?
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Should I rotate my mattress?

Yes. Most manufacturers warranties say "no flip, no rotate" but that is more of a marketing tool. Watch our video: Should I rotate my mattress?
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What are body indentations, and are they normal?

Body indentations are the natural silhouette of your body imprinted in the mattress. Watch our video: What are body indentations, and are they normal?
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What are the benefits of a mattress topper?

If you find your mattress comfort level needs are changing over time, you can make your mattress softer with a mattress topper. Watch our video: What are the benefits of a mattress topper?
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How can I make my mattress softer?

If you find your mattress comfort level needs are changing over time, you can make your mattress softer with a mattress topper. Watch our video: My mattress is too firm, how can I make it softer?
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What is your furniture and linen Guarantee?

Our guarantee is simple, purchases are refundable for 30 days from delivery. Returned merchandise needs to be undamaged, in new and unused condition, and include original packaging materials and product literature. Customers are responsible for incurred round trip shipping fees + 17% restocking fee, and must be received within 30 days. Credit will be given in 3-5 business days from product return arrival. If the item is large or oversized; you can contact us to schedule return pick-up. You will be informed of incurred shipping fees via phone or email for approval of return before pickup is scheduled.

Custom ordered product (Amisco, Wesley Allen, Sydney Klein Designs, Eastern Accents Beds and Matouk Linens) is subject to a 30% restocking fee when returned due to the specific nature of the product. To process a return, just email us at service@us-mattress.net or call us during business hours at 800-455-1052.
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Do I need a Bed Skirt?

A Bed Skirt makes a nice addition to a mattress and foundation bedding set. Watch our video: Do I need a Bed Skirt?
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What is Fill Power?

Fill Power refers to the loft or fluffiness of a down product. Watch our video: What is Fill Power?
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What are the best hypoallergenic products to use?

In this video: What are the best hypoallergenic products to use? Mattress buyer Jed explains the two main hypoallergenic products on the market today are memory foam and latex.
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What can I do to control the temperature of my sleeping environment?

Temperature control is essential in order to get a good night of sleep, and there are a number of great options in bedding for you to choose, including Outlast Technology. Watch our video: What can I do to control the temperature of my sleeping environment?
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What is the difference between a Traditional pillow and a Contour pillow?

A Traditional pillow cradles the head and neck while you sleep. A Contour pillow is ergonomically made to relieve head and neck issues. Watch our video: What is the difference between a Traditional pillow and a Contour pillow?
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How can I keep my Down pillow clean?

Using a pillow case, a pillow protector, and washing your pillow at least once a year are the best ways to keep your Down pillow clean. Watch our video: How can I keep my Down pillow clean?
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What are the benefits of Linen as a bedding product?

Linen is a very durable type of bedding. It's anti stain and anti moth proerties make it ideal for bedding products. Watch our video: What are the benefits of Linen as a bedding product?
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What is a Baffle?

A baffle is a wall of fabric that runs perpendicular to the top and bottom layers of the comforter fabric. Watch our video: What is a Baffle?
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How long should my bedding last?

The Better Sleep Council advises consumers to buy the highest quality bedding they can afford, then replace old bedding every 8-10 years. After this many years, even the best bedding may no longer provide the comfort and support you deserve.
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Should I replace my foundation when purchasing a new mattress?

Yes! A good foundation (otherwise known as a "boxspring") is as important as a good mattress! Not all manufacturers use the same type of foundations. It is critical for a new mattress to get the proper support from the foundation.

Some manufacturers use a foundation that moves up and down as weight is applied to it (yielding). A yielding foundation acts much like a large shock absorber, taking a lot of the nightly wear and tear. These types of foundations increase the life of the mattress. Sealy, Serta, Stearns & Foster, Bassett, and Spring Air use these types of foundations. A mattress designed for a yielding foundation that is put on a non yielding foundation will not last as long.

Some manufacturers use a foundation that has a solid surface and does not move up and down as weight is applied to it (non-yielding). A non-yielding foundation adds stability to the sleep set which will lessen the movement transferred between partners which will provide more undisturbed sleep. Simmons uses this type of foundation. A mattress designed for a non yielding foundation that is put on a yielding foundation will sag over time and not provide the correct back support.
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What is "no flip", and what does a "no flip" warranty mean?

Today's mattresses no longer require flipping. They are constructed to give years of support with no maintenance required. The top of the mattress is for sleeping on while the bottom is a base that will cover your foundation. So once we deliver your new no flip mattress you will never need to flip it over, and over, like the old 2 sided mattress required. They are now maintenance free!
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What is a 1-sided mattress? A 2-sided mattress?

2 sided mattresses were the norm for many years, these mattresses had a sleeping surface on both sides and needed to flipped over from time to time as part of the maintenance cycle. 1 sided mattresses, also better known as "no flip", require no maintenance and have only one side that you sleep on. So there is no need to flip or maintain it.!
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How do I clean my mattress

Keeping bedding clean is simple with the use of a protective mattress pad. Vacuuming is the only recommended cleaning method. If you must clean a stain, use mild soap with cold water and apply lightly! Don't ever soak a mattress or foundation, and don't use dry cleaning fluid of any type on your mattress; these chemicals could damage some of the comfort and upholstery materials.
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How and why do I rotate my bedding?

Select mattresses have two sides, which double their comfort and support life. We recommend that these mattresses be flipped on a regular basis. Mattresses contain many layers of upholstery padding to increase their comfort life and support performance. Body indentations can be a normal occurrence in new mattresses, which indicates that the upholstery layers are conforming to a person's individual body contours. To help minimize body impressions, and to prolong that new bed feel year after year, mattresses should be turned occasionally throughout their life. For convenience, we've illustrated the best method.
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rotation cycle

How do I care for my mattress?

Give your new sleep set time to "air" upon removal from its plastic packaging. Dispose of all plastic packaging as soon as possible.
  • Carry your mattress flat on its side. It's easier to handle and you'll be less likely to damage the mattress.
  • Keep your bedding clean. We always suggest using a mattress pad when appropriate. All manufacturers of memory foam mattresses recommend NOT using a mattress pad.
  • Replace the old foundation when purchasing a new mattress. An old foundation may not provide sufficient support. It may appear that your new mattress is sagging when it is actually the foundation, which supports the mattress, that has become worn.
  • Use an appropriate frame and center support for queen and king size sets. Using the proper frame will ensure that your warranty remains in effect.
  • Turn your mattress occasionally to prolong the comfort and support life. Body indentations will appear in most mattresses over time and are a normal occurrence in your new mattress and indicate that the upholstery layers are conforming to your body's individual contours. Turning the mattress occasionally will increase the comfort life and reduce body impressions of your mattress. Some manufacturers market their Mattresses as "no turn" mattresses. We recommend even turning these mattresses.
  • Don't let anyone stand or jump on your mattress. It wasn't built for that type of weight distribution or abuse.
  • Don't allow your mattress to get wet. Some of the upholstery materials may compress. Protect it from water or other liquids.
  • Don't place a board between your mattress and foundation. Your sleep set is designed as an integrated system to provide you with proper support, and the foundation plays an important role.
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How can I tell if I need a new mattress?

When was the last time you thought about your mattress? Many of us forget that our mattresses are the most utilized piece of furniture we own. In fact, if you sleep eight hours a night, in one year you'll rack up 3,000 hours on your mattress. After 10 years, you'll have logged 30,000 hours on the same bed. Watch our video, How will I know when it's time to replace my mattress? Then take a look at more hints listed below that indicate it's time to start thinking about renewing your sleep surface.

1. You bought your current mattress over eight years ago.
The average life span of a quality mattress is eight to ten years. Mattresses older than that suffer from deteriorating comfort features and diminished support capabilities.

2. You wake up feeling more tired than when you went to sleep.
Most consumers wait too long to replace their mattresses. If you don't wake up feeling refreshed and rejuvenated - or if you feel any pain or discomfort - you've definitely waited too long.

3. The couch feels more comfortable than your bed.
Concentrate on the feel of your mattress. Do you feel coils or bumps? Your body needs a smooth comfortable sleep surface to get a regenerative night's sleep. Your mattress should enable you to sleep through the night with minimal tossing and turning.

4. Your mattress looks like your grandmother's mattress.
Inspect your mattress regularly for sags and imprints. If your mattress appears uneven or worn and frayed, maybe its time to start shopping. The upholstery layers in all mattresses compress over time. For optimal performance, be sure to flip your mattress occasionally to extend its durability and renew its comfort. If you "inherited" your mattress from a family member or friend, chances are you need to replace it now.

5. You've taken your mattress for granted.
Mattresses are the most used yet most ignored piece of furniture in the house. Pay attention to your mattress. Do you hear creaks and groans? Do you notice the surface sags or indents in certain areas and not in others? The condition of your mattress may come as a surprise, once you take a close look.
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What type of bed is best for heavy people?

Remember as our weight increases so does our body mass. Heavy people will sleep the same as light people on every mattress. Through the years we have always recommended Stearns & Foster with our heavy customers, this way there is nothing to chance. Stearns & Foster uses their best innerspring on every mattress.
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What is the best bed for a bad back (medical condition)?

We recommend that you ask your physician. With each medical condition and plan of treatment, your sleeping needs will vary. When a medical condition is involved, we think it is best to listen to the advice of your primary caretaker. After you consult with your physician, then our Comfort Scale will help you select a model that you and your physician have agreed upon. A mattress salesperson knows very little about medical conditions and should only help guide you to the type of mattress that you and your physician agree on.
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How do I make sure I get adequate support in a sleep system?

A good mattress and foundation will support your body at all points and keep your spine in the same posture as when you are standing. Most mattresses use a support system made of coils while others use a core of foam (latex or visco). Almost all foam mattresses will provide good support. Coil support systems are a little harder to figure out which is best for you. If you and your partner disturb each other during the night by tossing and turning you should consider a Simmons Beautyrest. If you want good all around support try a Sealy Posturepedic. Look to Stearns & Foster for long lasting support.
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What role does the mattress play in producing higher quality sleep?

Optimizing the level of support the spine receives during the night is paramount to getting quality sleep. Studies show that when the correct amount of support is supplied, the spine remains aligned and a person can enjoy a thorough rest period for the entire night. However, if the spine is not aligned due to a non-supportive sleep surface, a person's back muscles work throughout the night in an attempt to position the spine properly. As a result, they wake up feeling sore and unrested.
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What is REM?

During sleep, we pass through five phases, with REM (rapid eye movement) being the fifth stage. The sleep cycle begins at stage one, progresses to REM and starts all over again. During phase one, you can be awakened very easily. As you progress into the deep sleep of stages three and four, there is no eye or muscle movement. It is very difficult to wake someone in these latter stages.
When you move into REM sleep (usually 70-90 minutes after you fall asleep), breathing becomes more rapid and irregular, eyes jerk rapidly and limb muscles are temporarily paralyzed. These later, deeper stages of sleep are the most restful and restorative for your body. If you wake up frequently during the night, you may get very little or no sleep in the later stages.
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How is delivery handled?

Watch our video Shipping and Delivery:How We Ship, and please read our detailed delivery information.
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Do you deliver on weekends?

Deliveries are generally performed Monday - Friday between the hours of 8am and 5pm and sometimes as late as 6pm if drivers are behind schedule. Deliveries can be done on the weekend or late night. For pricing and availability, please call 1-800-455-1052 before placing our order. Late night and weekend delivery cannot can be added after placing your order.
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What happens if a bed is damaged during shipment?

We will send you a replacement at no charge. We pack our shipments in protective boxes or Kevlar lined bags designed to eliminate damage so the bed inside arrives in perfect condition. If your order arrives with marks on the outside of the packaging please inspect the bed and note any damages on the driver's receipt, then refuse delivery of the damaged item or items. Shipping damage is very rare, and you can expect your order will arrive in perfect condition!
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What about shipping to Hawaii, Alaska & Overseas?

We only offer free delivery to the continental 48 states and Canada. If you live in Hawaii, Alaska or a location only accessible by ferry, please contact us for shipping prices. Delivery outside the continental 48 states can not be added after placing your order.

We're more than willing to work with you to make sure you can get exactly what you want. For other deliveries outside the continental 48 states and Canada, you can contact one of the companies below to forward on your delivery from us (rates depend on the company): Back

What is your mattress Comfort Guarantee?

See our Comfort Guarantee for complete details. We want you to make your purchase with confidence. And we know that even after making a careful selection, sometimes people need a different level of comfort. If you wish to exchange your mattress, we will make an exchange for you for up to 100 days after delivery. (An increase in price requires payment for the current price difference at the time of exchange. Exchange covers same size mattress.) All you have to pay is a $99 processing fee. We will cover all other expenses.
All we ask is that you spend at least a few weeks getting used to your new mattress first, before we process an exchange. Sleeping on a new (or any different) mattress takes a few weeks to get used to, and with that familiarity you can know for sure you're making the right decision. What about refunds? Please be aware your mattress purchase is non-refundable.
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What is your bed and linen Guarantee?


Returned or Refused Non-Damaged Orders
Our guarantee is simple; purchases are refundable for 30 days from delivery. Returned merchandise needs to be undamaged, in new and unused condition, and include original packaging materials and product literature. Customers are responsible for incurred round trip shipping fees + 17% restocking fee, and must be received within 30 days. Credit will be given in 3-5 business days from product return arrival. If the item is large or oversized; you can contact us to schedule return pick-up. You will be informed of incurred shipping fees via phone or email for approval of return before pickup is scheduled.

Custom ordered product (Amisco, Wesley Allen, Sydney Klein Designs, Eastern Accents Beds and Matouk Linens) is subject to a 30% restocking fee plus shipping fees as noted above when returned due to the specific nature of the product. To process a return, just call us during business hours at 1800-455-1052.

Of course, if your new furniture is damaged in shipment, we will replace the damaged item or send out a certified repair technician right away for you at no charge. Just make note of the damage on the shipper's receipt and give us a call within 1 day so we can assist.

Non-Returnable Items and Final Sale
Ready To Assemble product that has been assembled, Clearance and Overstock Items, Unpackaged Linens, and Monogrammed from Sferra and embroidered Matouk linens are final sale and unable to be returned or exchanged.

Back Order
Although we try our best to inform you before your order is placed, an item may be on backorder with the manufacturer. In the event your order is on back order, we are happy to cancel it for you at no charge. However, if the item has already shipped within the indicated delivery timeframe, it would be subject to the Returned or Refused Non-Damaged Orders Policy.
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What about warranty coverage?

We only carry the major national mattress brands, and they provide warranty coverage anywhere in the United States. If you ever have a warranty issue, you will be able to receive assistance no matter where you live. Detailed warranty information is listed on each mattress page.
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What do you do with comfort exchange returns?

If a mattress is returned under our comfort exchange guarantee, we either send it back to the manufacturer if there is a defect, or it is sent to recycler where all the foam and cotton will be stripped and used as commercial blown insulation, and the steel coil unit will be sold as 100% recyclable steel scrap. It is against the law to re-sell a used bed, and we are a law-abiding company. And as a matter of fact, we get very few returns. Our return rate is lower than industry averages (including local retail stores!) since our trade marked Comfort Scale, along with helpful sales assistance, guides people in selecting the "right" mattress very effectively.
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Do you collect sales tax?

Save money, there is no state sales tax collected for deliveries to any state in the United States, except in Michigan, Utah, North Carolina and Indiana.
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Do you offer referrals?

With our customer referral program, simply tell friends and family about US-Mattress.com. We'll send you a check for $50 for each new customer that provides your name or order number when placing their order for $499 or more. (Applies on new customer orders shipped to different addresses.)
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Coupons and Special Offers

Our coupons and special offers cannot be combined with other coupons or offers. Bing cash-back promotions are voided when using any coupon codes.
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Free Delivery
No Sales Tax Except MI, UT, NC & IN
Your Comfort Guaranteed