Answers to Frequently Asked Questions

How can I tell if I need a new mattress?
When was the last time you thought about your mattress? Many of us forget that our mattresses are the most utilized piece of furniture we own. In fact, if you sleep eight hours a night, in one year you'll rack up 3,000 hours on your mattress. After 10 years, you'll have logged 30,000 hours on the same bed. Listed below are a few hints that indicate it's time to start thinking about renewing your sleep surface.

1. You bought your current mattress over eight years ago.
The average life span of a quality mattress is eight to ten years. Mattresses older than that suffer from deteriorating comfort features and diminished support capabilities.

2. You wake up feeling more tired than when you went to sleep.
Most consumers wait too long to replace their mattresses. If you don't wake up feeling refreshed and rejuvenated - or if you feel any pain or discomfort - you've definitely waited too long.

3. The couch feels more comfortable than your bed.
Concentrate on the feel of your mattress. Do you feel coils or bumps? Your body needs a smooth comfortable sleep surface to get a regenerative night's sleep. Your mattress should enable you to sleep through the night with minimal tossing and turning.

4. Your mattress looks like your grandmother's mattress.
Inspect your mattress regularly for sags and imprints. If your mattress appears uneven or worn and frayed, maybe its time to start shopping. The upholstery layers in all mattresses compress over time. For optimal performance, be sure to flip your mattress occasionally to extend its durability and renew its comfort. If you "inherited" your mattress from a family member or friend, chances are you need to replace it now.

5. You've taken your mattress for granted.
Mattresses are the most used yet most ignored piece of furniture in the house. Pay attention to your mattress. Do you hear creaks and groans? Do you notice the surface sags or indents in certain areas and not in others? The condition of your mattress may come as a surprise, once you take a close look.
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How much should I spend on a new sleep set?
Mattress prices range greatly: from $249-$4,000 for a queen set. A good night's sleep is one of the best investments you can make, so buy the best mattress you can afford. Keep in mind that most of us spend as much as one-third of our time in bed. Your investment will cost just pennies per night over the next ten years! In fact, a $1000 sleep set costs less than 28 cents per night (based on a full 10-year warranty).
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How long should my bedding last?
The Better Sleep Council advises consumers to buy the highest quality bedding they can afford, then replace old bedding every 8-10 years. After this many years, even the best bedding may no longer provide the comfort and support you deserve.
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Should I replace my foundation when purchasing a new mattress?
Yes! A good foundation (otherwise known as a "boxspring") is as important as a good mattress! Not all manufacturers use the same type of foundations. It is critical for a new mattress to get the proper support from the foundation.

Some manufacturers use a foundation that moves up and down as weight is applied to it (yielding). A yielding foundation acts much like a large shock absorber, taking a lot of the nightly wear and tear. These types of foundations increase the life of the mattress. Sealy, Serta, Stearns & Foster, Bassett, and Spring Air use these types of foundations. A mattress designed for a yielding foundation that is put on a non yielding foundation will not last as long.

Some manufacturers use a foundation that has a solid surface and does not move up and down as weight is applied to it (non-yielding). A non-yielding foundation adds stability to the sleep set which will lessen the movement transferred between partners which will provide more undisturbed sleep. Simmons uses this type of foundation. A mattress designed for a non yielding foundation that is put on a yielding foundation will sag over time and not provide the correct back support.
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How do I make sure I get adequate support in a sleep system?
A good mattress and foundation will support your body at all points and keep your spine in the same posture as when you are standing. Most mattresses use a support system made of coils while others use a core of foam (latex or visco). Almost all foam mattresses will provide good support. Coil support systems are a little harder to figure out which is best for you. If you and your partner disturb each other during the night by tossing and turning you should consider a Simmons Beautyrest. If you want good all around support try a Sealy Posturepedic. Look to Stearns & Foster for long lasting support.
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What role does the mattress play in producing higher quality sleep?
Optimizing the level of support the spine receives during the night is paramount to getting quality sleep. Studies show that when the correct amount of support is supplied, the spine remains aligned and a person can enjoy a thorough rest period for the entire night. However, if the spine is not aligned due to a non-supportive sleep surface, a person's back muscles work throughout the night in an attempt to position the spine properly. As a result, they wake up feeling sore and unrested.
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How do I care for my mattress?
Give your new sleep set time to "air" upon removal from its plastic packaging. Dispose of all plastic packaging as soon as possible.

Don't place a board between your mattress and foundation. Your sleep set is designed as an integrated system to provide you with proper support, and the foundation plays an important role.
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How and why do I rotate my bedding?
Select mattresses have two sides, which double their comfort and support life. We recommend that these mattresses be flipped on a regular basis. Mattresses contain many layers of upholstery padding to increase their comfort life and support performance. Body indentations can be a normal occurrence in new mattresses, which indicates that the upholstery layers are conforming to a person's individual body contours. To help minimize body impressions, and to prolong that new bed feel year after year, mattresses should be turned occasionally throughout their life. For convenience, we've illustrated the best method.
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I don't see the model I want on your site, where can I find it?
Just call 800-455-1052 or e-mail. We carry every name brand mattress set. (Sometimes there are just too many to list on our site.) Greater than 95% of our call-in customers will be matched up to the same mattress they are looking for. And yes, the same mattress will have a different name at a different retailer. Just call, or e-mail, we will find it for you. Also, please check our Stearns & Foster model matcher.
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How do I match a bed I slept on in a hotel?
Sleeping well in a hotel bed is often a signal that your present bedding may be worn out. Some hotels will use name brand mattresses and you can match the ones you've slept with in our hotel mattress section or call us and speak with our factory trained representatives that can help you find your perfect mattress. Hotel owners with a tax ID are eligible for quantity discounts.
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I want to replace my existing mattress with one just like it, how do I match it to yours?
Mattress lines usually change every 12 to 18 months. So if your mattress is more than 12-18 months old you probably will not be able to find it. However there will most always be a replacement that will be similar, use our trademarked Comfort Scale to find the same feel you like, then price it and click, and your mattress will be on its way.
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How do I fit a Queen sized box spring up a narrow stair case?
Call us to specify a "split box" spring on your queen size order, which is an option on queen size mattress sets. This means the box spring comes in 2 "halves", each of which is easier to move through tight spaces. (King size and Cal-King size sets will come as split box springs automatically, so no action is necessary on king size sets.)
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Can I purchase just the mattress?
Yes, please look through our platform mattress only section to see our wide range of options.

It is fine to use a mattress by itself as long as it is on a solid surface like a platform bed. We recommend against putting a new mattress on an old foundation. Using an old foundation with a new mattress will almost always ruin the mattress. Even if the foundation looks new, a new mattress will soon sink into the areas were an old foundation has been worn. Mattress sets wear out together, so if the mattress is worn out, so is the foundation. Putting a new mattress on an old foundation may also void your warranty.
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Are your mattresses new?
Yes. Period! We are a factory authorized retailer for the brands we carry. All of our mattress sets come brand new from the factory, and are shipped in the original factory packaging bags bearing new mattress tags. We do not carry or sell seconds, reconditioned, used, etc., mattresses or box springs. For additional safe shopping tips, visit the Federal Trade Commission's site on the subject.
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What about warranty coverage?
We only carry the major national mattress brands, and they provide warranty coverage anywhere in the United States. If you ever have a warranty issue, you will be able to receive assistance no matter where you live. Detailed warranty information is listed on each mattress page.
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What do you do with comfort exchange returns?
If a mattress is returned under our comfort exchange guarantee, we either send it back to the manufacturer if there is a defect, or it is sent to recycler where all the foam and cotton will be stripped and used as commercial blown insulation, and the steel coil unit will be sold as 100% recyclable steel scrap. It is against the law to re-sell a used bed, and we are a law-abiding company. And as a matter of fact, we get very few returns. Our return rate is lower than industry averages (including local retail stores!) since our trade marked Comfort Scale, along with helpful sales assistance, guides people in selecting the "right" mattress very effectively.
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Do you collect sales tax?
Save money, there is no state sales tax collected for deliveries to any state in the United States, except in Michigan and Indiana.
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What are mattress sizes?

King Size Mattress 76" x 80" Cal-King Size Mattress 72" x 84" Queen Size Mattress 60" x 80" Full Extra Long Size Mattress 53" x 80" Full Size Mattress 53" x 75" Twin Extra Long Size Mattress 38" x 80" Twin Size Mattress 38" x 75"

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What is the difference in a King size and Cal-King size mattress?
There are two sizes of King mattresses. California King and Eastern King. Eastern King is the older and more common of the two sizes. California King is very popular in California, declining in popularity as you move east toward the Mississippi river. East of the Mississippi we see customers buying Eastern King sizes. West of the Mississippi, King Size sets are often assumed to be California King. East of the Mississippi, King sets are often assumed to be Eastern King. Eastern King is the most common of the two sizes and the original King size.
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What is the difference in firm, plush and pillow top?
For a complete explanation, read our guide to Mattress Comfort Choices. Back

How is delivery handled?
Please read our detailed delivery information.

Do you deliver on weekends?
Deliveries are generally performed Monday - Friday between the hours of 8am and 5pm and sometimes as late as 6pm if drivers are behind schedule. Deliveries can be done on the weekend or late night. For pricing and availability, please call 1-800-455-1052 before placing our order. Late night and weekend delivery can not can be added after placing your order
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What happens if a bed is damaged during shipment?
We will send you a replacement at no charge. We pack our shipments in protective boxes or Kevlar lined bags designed to eliminate damage so the bed inside arrives in perfect condition. If your order arrives with marks on the outside of the packaging please inspect the bed and note any damages on the driver's receipt, then refuse delivery of the damaged item or items. Shipping damage is very rare, and you can expect your order will arrive in perfect condition!
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What is your mattress Comfort Guarantee?
See our Policies Page for complete details. We want you to make your purchase with confidence. And we know that even after making a careful selection, sometimes people need a different level of comfort. If you wish to exchange your mattress, we will make an exchange for you for up to 100 days after delivery. (An increase in price requires payment for the price difference. Exchange covers same size mattress.) All you have to pay is a $99 processing fee. We will cover all other expenses.
All we ask is that you spend at least a few weeks getting used to your new mattress first, before we process an exchange. Sleeping on a new (or any different) mattress takes a few days to get used to, and with that familiarity you can know for sure you're making the right decision. What about refunds? Please be aware your mattress purchase is non-refundable.
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What about shipping to Hawaii, Alaska & Overseas?
We only offer free delivery to the continental 48 states. However, we can deliver to Alaska and Hawaii for an additional fee. To set this up, you must place your order by calling 1-800-455-1052. Delivery outside the continental 48 states can not be added after placing your order. We're more than willing to work with you to make sure you can get exactly what you want. For other deliveries outside the continental 48 states, you can contact one of the companies below to forward on your delivery from us (rates depend on the company):

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