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Home > Contact Us > FAQ: Answers to Frequently Asked Questions

Help Center

Frequently Asked Questions

What is the best mattress?

Everyone has individual preferences when it comes to choosing the best mattress to meet their needs. Watch our video for details: What is the best mattress?

What is the best type of mattress for my child?

There are two factors to consider when purchasing your child's first mattress: the comfort level, and, how long do you want the mattress to last? Watch our video: What is the best type of mattress for my child?

What is the difference in firm, plush and pillow top?

For a complete explanation, watch our video What is the difference between a Firm, Plush and a Pillowtop Mattress and read our guide to Mattress Comfort Choices.

What is the best type of mattress for a side sleeper?

Most side sleepers prefer a pillow top mattress. Find out why by watching our video: What is the best type of mattress for a side sleeper?

What is the best bed for sleeping on your stomach?

Stomach sleepers are happiest on Plush mattresses. Occasionally a stomach sleeper will like a firm bed, but that's only about 1% of you. So stomach sleepers should be looking for a 6.5 and up on our Comfort Scale. (This author is a stomach sleeper and has an 8.5 mattress on our comfort scale.) Watch our video: I generally sleep on my stomach. What is the best type of mattress for me?

What type of mattress would my chiropractor recommend?

Your chiropractor may suggest a mattress that he is very comfortable sleeping on, which may not be the best choice for you. Watch our video: What type of mattress would my chiropractor recommend?

What type of bed is best for heavy people?

All foam mattresses, such as latex and memory foam, and innerspring mattresses with a thick coil gauge are a great choice for heavier people. Foam mattresses provide exceptional pressure relief and use foam cores to ensure proper spinal alignment and back support. They also tend to last longer than innerspring mattresses in the same price range. If you want to keep your costs down, look for an innerspring mattress that has a tied coil system with thick coil gauges (below 15). In a tied coil system, the coils are linked together, resulting in a very solid, strong level of support. If you sleep with a partner and motion transfer is an issue, then you should consider an individually pocketed coil system with a thick coil gauge.

What is the best bed for a bad back (medical condition)?

If you suffer from a medical condition that affects your back, then the best thing you can do is speak to a qualified physician about which mattress is best for your particular case. If your back pain is pressure related, then a mattress with a medium to soft comfort level is a great choice. If your pain is the result of a mattress that's too soft, then you should shop for a firmer model.

How can I make my mattress softer?

It's relatively easy to make your mattress softer, simply add a foam mattress topper. Watch our video: My mattress is too firm, how can I make it softer?

Is a firm mattress the best type of mattress?

A firm mattress may not necessarily be the best mattress for you, everyone has individual tastes in comfort levels. Watch our video: Is a firm mattress the best type of mattress?

Is a firm mattress best for my back?

In this video: Is a firm mattress best for my back? Sales Associate Tony explains a firm mattress is not always the best choice when considering how it will affect your back.

Which type of box spring should I use?

The standard box spring and low profile box spring are very similiar. To find out which will work best for you, watch our video: Comparing Box Spring types.

Will using my old box spring with my new mattress void the mattress warranty?

Different manufacturer's have different policies on this issue. Watch our video for details: Will using my old box spring with my new mattress void the mattress warranty?

Can I purchase a split box spring - How do I fit a Queen sized box spring up a narrow stair case?

Call us to specify a "split box" spring on your queen size order, which is an option on queen size mattress sets. This means the box spring comes in 2 "halves", each of which is easier to move through tight spaces. (King size and Cal-King size sets will come as split box springs automatically, so no action is necessary on king size sets.) Watch our video: Can I get a split box spring?

Should I replace my foundation when purchasing a new mattress?

Yes! A good foundation (otherwise known as a "boxspring") is as important as a good mattress! Not all manufacturers use the same type of foundations. It is critical for a new mattress to get the proper support from the foundation.

Some manufacturers use a foundation that moves up and down as weight is applied to it (yielding). A yielding foundation acts much like a large shock absorber, taking a lot of the nightly wear and tear. These types of foundations increase the life of the mattress. Sealy, Serta, Stearns & Foster, Bassett, and Spring Air use these types of foundations. A mattress designed for a yielding foundation that is put on a non yielding foundation will not last as long.

Some manufacturers use a foundation that has a solid surface and does not move up and down as weight is applied to it (non-yielding). A non-yielding foundation adds stability to the sleep set which will lessen the movement transferred between partners which will provide more undisturbed sleep. Simmons uses this type of foundation. A mattress designed for a non yielding foundation that is put on a yielding foundation will sag over time and not provide the correct back support.

How do I make sure I get adequate support in a sleep system?

Every mattress made by a trusted manufacturer is built with a strong support system. Some support systems, such as those found in Sealy Posturepedic mattresses, are even developed with the help of orthopedic surgeons. For that reason, you should focus on finding a mattress that suits your comfort preferences.

How can I tell if I need a new mattress?

The best way to find out if it's time for a new mattress is to ask your body. Do you wake up with aches and pains? Do you toss and turn a lot throughout the night? Can you see excessive body indentations and deep cavities in the mattress? These are the best ways to determine whether or not your mattress is still capable of properly supporting your body. If your mattress isn't delivering the amount of comfort and support your body requires for healthy sleep, then you should purchase a new one.

How do I shop for a mattress?

Learn about the facts you should consider when shopping for a new mattress. Watch our video: How do I shop for a mattress?

I don't see the model I want on your site, where can I find it?

Just call 800-455-1052 or e-mail. We carry every name brand mattress set. (Sometimes there are just too many to list on our site.) Greater than 95% of our call-in customers will be matched up to the same mattress they are looking for. And yes, the same mattress will have a different name at a different retailer. Just call, or e-mail, we will find it for you. Also, please check our Stearns & Foster model matcher. Also watch our video: Why can't I find the mattress brand that I'm looking for on your website?

I want to replace my existing mattress with one just like it, how do I match it to yours?

Mattress lines usually change every 12 to 18 months. So if your mattress is more than 12-18 months old you probably will not be able to find it. However there will most always be a replacement that will be similar, use our trademarked Comfort Scale to find the same feel you like, then price it and click, and your mattress will be on its way.

How do I match a bed I slept on in a hotel?

Sleeping well in a hotel bed is often a signal that your present bedding may be worn out. Some hotels will use name brand mattresses and you can match the ones you've slept with in our hotel mattress section or call us and speak with our factory trained representatives that can help you find your perfect mattress. Hotel owners with a tax ID are eligible for quantity discounts.Watch our video: Can I buy the same type of mattress that hotels use from US-Mattress?

How much should I spend on a new sleep set?

Mattress prices range greatly: from $249-$4,000 for a queen set. A good night's sleep is one of the best investments you can make, so buy the best mattress you can afford. Keep in mind that most of us spend as much as one-third of our time in bed. Your investment will cost just pennies per night over the next ten years! In fact, a $1000 sleep set costs less than 28 cents per night (based on a full 10-year warranty).

What is the difference between a Prorated and a Nonprorated Warranty?

This can be a confusing issue. In this video: Prorated vs Nonprorated Warranty, Mattress Buyer Jed explains how these warranties differ.

Why should I buy from US-Mattress?

US-Mattress has the widest selection of top brands available at the best prices. Watch our video: Why buy from US-Mattress?

What if I don't like the mattress?

Learn about our 100 day Comfort Guarantee. Watch our video: What if I don't like the mattress I purchased at US-Mattress?

Are your mattresses new?

Yes. Period! We are a factory authorized retailer for the brands we carry. All of our mattress sets come brand new from the factory, and are shipped in the original factory packaging bags bearing new mattress tags. We do not carry or sell seconds, reconditioned, used, etc., mattresses or box springs. For additional safe shopping tips, visit the Federal Trade Commission's site on the subject.

Why can't I find a specific brand name mattress on your website?

Mattress companies generally give retailers permission to use brand names for their mattresses that are exclusive to their store. Watch our video: Why can't I find a specific brand name mattress on your website?

Can I purchase just the mattress?

Yes, please look through our platform mattress only section to see our wide range of options.

It is fine to use a mattress by itself as long as it is on a solid surface like a platform bed. We recommend against putting a new mattress on an old foundation. Using an old foundation with a new mattress will almost always ruin the mattress. Even if the foundation looks new, a new mattress will soon sink into the areas were an old foundation has been worn. Mattress sets wear out together, so if the mattress is worn out, so is the foundation. Putting a new mattress on an old foundation may also void your warranty.

What role does the mattress play in producing better sleep quality?

When we sleep, our bodies restore, rejuvenate, and regenerate. It's a time to recover from the previous day while repairing and preparing for the next. If your mattress isn't giving you the deep, restful sleep that you need, then you should find one that makes up for what yours lacks. Today's mattresses are made with cutting edge sleep technologies that are designed to enhance our quality of sleep, so you can experience drastic improvement by sleeping on the right mattress.

Do I need a Bed Skirt?

A Bed Skirt makes a nice addition to a mattress and foundation bedding set. Watch our video: Do I need a Bed Skirt?

What is Fill Power?

Fill Power refers to the loft or fluffiness of a down product. Watch our video: What is Fill Power?

What are the best hypoallergenic products to use?

In this video: What are the best hypoallergenic products to use? Mattress buyer Jed explains the two main hypoallergenic products on the market today are memory foam and latex.

What can I do to control the temperature of my sleeping environment?

Temperature control is essential in order to get a good night of sleep, and there are a number of great options in bedding for you to choose, including Outlast Technology. Watch our video: What can I do to control the temperature of my sleeping environment?

What is the difference between a Pillowtop and a Eurotop Mattress?

Which of these two mattresses is a better fit for you? Watch our video: What is the difference between a Pillowtop and a Eurotop Mattress?

What are the differences in comfort foams used in mattresses?

There is a wide variety of comfort materials used in mattresses. To find out which kind might be best for you, watch our video: What are the differences in comfort foams used in mattresses?

What is the difference between Memory Foam and Latex?

Memory foam is the most common comfort material for durability and conformability, but latex also has many advantages including it is antimicrobial and anti dust mite. For more details watch our video: What is the difference between Memory Foam and Latex?

Are Foam mattresses better than Spring mattresses?

Which of these two mattresses is a better fit for you? Watch our video: Are Foam mattresses better than Spring mattresses.

What is a mattress coil gauge and how does it affect the mattress?

Learn more about the mattress coil gauge. Watch our video: What is a mattress coil gauge and how does it affect the mattress?

What coil systems are available, and how are they different?

The coil system in the mattress you choose plays a significant role in the mattress support. Watch our video: What coil systems are available, and how are they different?

What is the mattress coil guage and how does it affect the mattress?

The coils in your mattress provide it's support, and the thickness of the coils affect how firm your mattress will be. Watch our video: What is a mattress coil gauge and does it affect the mattress?

What is "no flip", and what does a "no flip" warranty mean?

Today's mattresses no longer require flipping. They are constructed to give years of support with no maintenance required. The top of the mattress is for sleeping on while the bottom is a base that will cover your foundation. So once we deliver your new no flip mattress you will never need to flip it over, and over, like the old 2 sided mattress required. They are now maintenance free!

What is a 1-sided mattress? A 2-sided mattress?

2 sided mattresses were the norm for many years, these mattresses had a sleeping surface on both sides and needed to flipped over from time to time as part of the maintenance cycle. 1 sided mattresses, also better known as "no flip", require no maintenance and have only one side that you sleep on. So there is no need to flip or maintain it.!

What are mattress sizes, and what size mattress is best for me?

All of the bedding manufacturers we carry subscribe to the International Sleep Products Association standard for bedding products. However due to tolerances within manufacturing, your mattress set may have a +/- 1" tolerance. Listed below are the generally accepted dimensions for mattress sizes.

King Size Mattress 76" x 80"
Cal-King Size Mattress 72" x 84"
Queen Size Mattress 60" x 80"
Full Extra Long Size Mattress 53" x 80"
Full Size Mattress 53" x 75"
Twin Extra Long Size Mattress 38" x 80"
Twin Size Mattress 38" x 75"
Watch our video: What is the right size mattress for me?

What is the difference in a King size and Cal-King size mattress?

There are two sizes of King mattresses. California King and Eastern King. Eastern King is the older and more common of the two sizes. California King is very popular in California, declining in popularity as you move east toward the Mississippi river. East of the Mississippi we see customers buying Eastern King sizes. West of the Mississippi, King Size sets are often assumed to be California King. East of the Mississippi, King sets are often assumed to be Eastern King. Eastern King is the most common of the two sizes and the original King size. Watch our video What is the difference between a King and a California King mattress?

What is the difference between a Traditional pillow and a Contour pillow?

A Traditional pillow cradles the head and neck while you sleep. A Contour pillow is ergonomically made to relieve head and neck issues. Watch our video: What is the difference between a Traditional pillow and a Contour pillow?

What are the benefits of Linen as a bedding product?

Linen is a very durable type of bedding. It's anti stain and anti moth proerties make it ideal for bedding products. Watch our video: What are the benefits of Linen as a bedding product?

Is my mattress going to sag?

In this video: Is my mattress going to sag?, Sales associate Tony explains what causes a mattress to sag, and how that differs from body indentations.

How long will my mattress last?

The best information regarding how long your mattress will last can be found in the warranty. Watch our video: How long will my mattress last?

Should I rotate my mattress?

Yes. Most manufacturers warranties say "no flip, no rotate" but that is more of a marketing tool. Watch our video: Should I rotate my mattress?

What are body indentations, and are they normal?

Body indentations are the natural silhouette of your body imprinted in the mattress. Watch our video: What are body indentations, and are they normal?

How do I clean my mattress

Keeping bedding clean is simple with the use of a protective mattress pad. Vacuuming is the only recommended cleaning method. If you must clean a stain, use mild soap with cold water and apply lightly! Don't ever soak a mattress or foundation, and don't use dry cleaning fluid of any type on your mattress; these chemicals could damage some of the comfort and upholstery materials.

What can I do to protect myself from bed bugs?

The two main ways to protect you and your family from bedbug is to purchase an encasement for your mattress and your box spring. Watch our video: What can I do to protect myself from bed bugs?

Should I buy a mattress protector with my new mattress?

Yes. A mattress protector is going to protect your investment in a new mattress for the length of the mattress warranty. Watch our video: Should I buy a mattress protector with my new mattress?

What are the benefits of a mattress topper?

If you find your mattress comfort level needs are changing over time, you can make your mattress softer with a mattress topper. Watch our video: What are the benefits of a mattress topper?

How can I make my mattress softer?

If you find your mattress comfort level needs are changing over time, you can make your mattress softer with a mattress topper. Watch our video: My mattress is too firm, how can I make it softer?

How do I care for my mattress?

Give your new sleep set time to "air" upon removal from its plastic packaging. Dispose of all plastic packaging as soon as possible.

  • Carry your mattress flat on its side. It's easier to handle and you'll be less likely to damage the mattress.
  • Keep your bedding clean. We always suggest using a mattress pad when appropriate. All manufacturers of memory foam mattresses recommend NOT using a mattress pad.
  • Replace the old foundation when purchasing a new mattress. An old foundation may not provide sufficient support. It may appear that your new mattress is sagging when it is actually the foundation, which supports the mattress, that has become worn.
  • Use an appropriate frame and center support for queen and king size sets. Using the proper frame will ensure that your warranty remains in effect.
  • Turn your mattress occasionally to prolong the comfort and support life. Body in

How can I keep my Down pillow clean?

Using a pillow case, a pillow protector, and washing your pillow at least once a year are the best ways to keep your Down pillow clean. Watch our video: How can I keep my Down pillow clean?

How long should my bedding last?

The Better Sleep Council advises consumers to buy the highest quality bedding they can afford, then replace old bedding every 8-10 years. After this many years, even the best bedding may no longer provide the comfort and support you deserve.

How and why do I rotate my bedding?

Select mattresses have two sides, which double their comfort and support life. We recommend that these mattresses be flipped on a regular basis. Mattresses contain many layers of upholstery padding to increase their comfort life and support performance. Body indentations can be a normal occurrence in new mattresses, which indicates that the upholstery layers are conforming to a person's individual body contours. To help minimize body impressions, and to prolong that new bed feel year after year, mattresses should be turned occasionally throughout their life. For convenience, we've illustrated the best method. rotation cycle

How is delivery handled?

Once your order arrives at the local delivery agent, the shipping company will contact you to arrange a 4-hour window for delivery. Most delivery companies offer appointment times Monday through Friday between the hours of 9:00 a.m. and 5:00 p.m. If you require a weekend or evening delivery, please call us so we can check the availability in your area. The standard delivery vehicle is an 18 wheel tractor or 35' straight delivery truck. It is the consumer's responsibility to inform us prior to delivery if the location to be delivered to cannot accept a specific delivery vehicle. Deliveries that cannot be made due to vehicle size or access restriction will be billed as delivered. If a delivery is possible with another vehicle, re-delivery will be made and an addition delivery fee will be charged.

Do you deliver on weekends?

Deliveries are normally scheduled Monday through Friday between 9 a.m. and 5 p.m. If you require a weekend or evening delivery, please call us so we can check the availability in your area.

What should you expect at delivery?

With white glove delivery orders, the delivery personnel will unload, unpack, and place your order in the room of choice. For standard delivery orders, the delivery personnel will unload and bring items to the first covered area at your home. Please see explanation of white glove delivery vs standard delivery services. Please note that the delivery crew is not equipped to hang mirrors or art on walls or level furniture on carpet. Please have the space cleared and ready for your delivery. It is your responsibility to note the size and dimensions of the items you have ordered to ensure that they will fit in the designated room.

What is your furniture and linen Guarantee?

Our guarantee is simple, purchases are refundable for 30 days from delivery. Returned merchandise needs to be undamaged, in new and unused condition, and include original packaging materials and product literature. Customers are responsible for incurred round trip shipping fees + 17% restocking fee, and must be received within 30 days. Credit will be given in 3-5 business days from product return arrival. If the item is large or oversized; you can contact us to schedule return pick-up. You will be informed of incurred shipping fees via phone or email for approval of return before pickup is scheduled.

Custom ordered product (Amisco, Wesley Allen, Sydney Klein Designs, Eastern Accents Beds and Matouk Linens) is subject to a 30% restocking fee when returned due to the specific nature of the product. To process a return, just email us at service@us-mattress.net or call us during business hours at 800-455-1052.

What happens if a bed is damaged during shipment?

If you order arrives and there is visible damage to one or more of the boxes, please refuse the receipt of those boxes and notify us immediately. In the event that damage does occur, all details of the damage or defect need to be clearly noted on all copies of the BOL and delivery receipt upon your inspection during your delivery so that we can assist you with a return or replacement. In addition, your must notify us within 1 business day of receiving your delivery.

If you sign for your delivery without noting the problem on the delivery paperwork, you affirm that your item was delivered to you with no damage or defect. If your shipment is severely damaged, please refuse the shipment, note the BOL with the driver "refused due to damage" and contact customer service immediately. If you do not have time for an inspection or the driver rushes you, you must write "subject to inspection" next to your signature on the delivery receipt and the BOL.

What about shipping to Hawaii, Alaska, and overseas?

Please contact us for quote to ship items to Hawaii, Alaska, or a location only accessible by ferry. While we do not deliver outside of Canada internationally at this time, we can deliver to your US-based freight forwarder if you have those arrangements in place.

What is your mattress Comfort Guarantee?

We want you to make your purchase with confidence. And we know that even after making a careful selection, sometimes people need a different level of comfort. If you wish to exchange your mattress, we will make an exchange for you for up to 100 days after delivery. (A difference in lower priced models at the time of exchange is non-refundable. An increase in price requires payment for the current price difference at the time of exchange. Exchange covers same size, limit 1 exchange per customer. Custom size mattresses are not eligible for exchange due to manufacturing variance in sizes.) All you have to pay is a $99 processing fee. We will cover all other expenses. All we ask is that you spend at least a few weeks getting used to your new mattress before we process an exchange. A new mattress can take a few days to get used to, so we want you to have enough time to make the right decision. Of course, if your new bed set is damaged in shipment, we will exchange it right away for you at no charge. Just make note of the damage on the shipper's receipt and give us a call so we can assist you. Please be aware your mattress purchase is non-refundable.

What is your bed and linen Guarantee?

Our guarantee is simple. Purchases are refundable for 30 days after delivery. Returned merchandise must be undamaged, in new and unused condition, and include original packaging materials and product literature. Customers are responsible for incurred return shipping fees and packages must be received within 30 days. Credit will be given 3-5 business days after the product returns to our warehouse. If the item is too large for you to ship, you can contact us to schedule return pick-up. You will be informed of incurred shipping fees by phone or email for approval of return before pickup is scheduled.

Custom ordered products (such as, but not limited to, Amisco, Lane Upholstery, Klaussner, Skyline, Palliser, Uwharrie Chair, Eastern Accents Beds, and Matouk Linens) are not returnable due to the specific nature of the product. To process a return, you can contact our customer service department at 1-800-455-1052.

Of course, if your new furniture is damaged in shipment, we will replace the item or send a certified repair technician to your home at no charge. Just make note of the damage on the shipper's receipt and give us a call within 1 day so we can assist you. To speed up your request, please take photos of the damage and all tags/stickers prior to contacting us.

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