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Home > Company Policies

Delivery
Mattress Delivery
Bedroom Furniture Delivery
Linen Delivery

Site Usage
Copyright Permission Notice
Terms of Use

Guarantees & Policies
Our Guarantee
Order Cancellation & Return Policy
Personal Protection Policy
Multi-Payment Policy
Earn Referral Cash

Is Delivery Really Free?
Yes! At US-Mattress.com, there's no charge for delivery. We provide delivery at no additional cost, as part of our service to you.

Where Does US-Mattress.com Deliver?
We deliver anywhere in the continental 48 states that is road accessible. If you live in Hawaii, Alaska or a location only accessible by ferry, please contact us for shipping prices. While we do not deliver internationally at this time, we can deliver to your US based freight forwarder if you have those arrangements in place.

Your Mattress Delivery Options

White Glove Delivery:

Free on all Stearns & Foster, Simmons and specially marked Sealy and Serta mattress sets.

Your new mattress will be brought into your home, unpacked and set up in your bedroom (Includes up to half hour of minor assembly! Up to 2 flights of stairs. Any additional arrangements are subject to charge by the delivery agent.) The packaging materials will also be removed and discarded on your behalf.

Delivery timing: Approximately 3 weeks. Mattress sets in our warehouse ship out in 48 hours; otherwise mattress sets are ordered and received from our manufacturers in 3-5 days. Transit time is approximately 2 weeks after leaving our facility. You will receive a call from the local agent to make delivery arrangements with you about 1 week after your order has shipped from our facility. (Please note, extremely remote locations may take an extra week.)

Standard Delivery:

Free on every mattress set.

Your mattress order will be delivered and unloaded for you to your curbside. For a small additional fee, we can have your order delivered to the front door of your house or building entrance (call or email us for pricing.)

Delivery timing: Approximately 2 weeks. Mattress sets in our warehouse ship out in 48 hours; otherwise mattress sets are ordered and received from our manufacturers in 3-5 days. Transit time is approximately 1 week after leaving our facility. You will receive a call from the driver to make delivery arrangements with you about 3 or 4 days after your order has shipped from our facility.

Mattress Removal

Free on every Stearns & Foster mattress set. As part of your White Glove Delivery service, your old mattress will be removed and discarded on your behalf. Free removal service is currently limited to Stearns & Foster deliveries.

If you wish to add removal to any other brand, please call or email and we can add this service for only $99. Otherwise, mattress removal is not part of the delivery service.

Please note, for Hurricane Katrina affected areas in and around New Orleans, service is temporarily limited to moving your old mattress to the curb for municipal pickup.

Your Bedroom Furniture Delivery Options

Standard Delivery:

Free on all bed furniture.

Your furniture order will be delivered and unloaded for you to your curbside. For a small additional fee, we can have your order delivered to the front door of your house or building entrance (call or email us for pricing.) Some products ship directly to you from our manufacturers.

Delivery timing: Approximately 1-2 weeks. Furniture in our warehouse ships out in 48 hours; otherwise furniture is ordered and received from our manufacturers in 5-7 days. Transit time is approximately 1 week after leaving our facility. You will receive a call from the driver to make delivery arrangements with you about 3 or 4 days after your order has shipped from our facility.

White Glove Delivery:

Free on all bed furniture ordered with any mattress set including White Glove service.

Bed furniture ordered with a mattress set getting White Glove delivery will be delivered at the same time and will be set up as part of the mattress White Glove service! Your new furniture and mattress will be brought into your home, unpacked and set up in your bedroom (Includes up to half hour of minor assembly! Up to 1 flight of stairs. Any additional arrangements are subject to charge by the delivery agent.) The packaging materials will also be removed and discarded on your behalf.

Delivery timing: Approximately 2- 3 weeks. Furniture and mattress sets in our warehouse ship out in 48 hours; otherwise they’re ordered and received from our manufacturers in 5-7 days. Transit time is approximately 2 weeks after leaving our facility. You will receive a call from the local agent to make delivery arrangements with you about 1 week after your order has shipped from our facility. (Please note, extremely remote locations may take an extra week.)

Your Pillows, Sheets & Bedding Delivery Options

Standard Delivery:

Free on all pillows, sheets and bedding.

Your bedding order will be sent to you via Fed Ex or UPS ground. Some products ship directly to you from our manufacturers.

Delivery timing: Approximately 1-2 weeks. Bedding in our warehouse ships out in 48 hours; otherwise products are ordered and received from our manufacturers in 5-7 business day. Transit time is approximately 3-4 days after leaving our facility.

Quick Ship products:

Select & specially marked products are available for Quick Ship order and delivery. Delivery details are available on the product description pages for those marked items.

Our Mattress Guarantee Is Simple:
We want you to make your purchase with confidence. And we know that even after making a careful selection, sometimes people need a different level of comfort. If you wish to exchange your mattress, we will make an exchange for you for up to 100 days after delivery. (An increase in price requires payment for the price difference. Exchange covers similar size, limit 1 exchange per customer.) All you have to pay is a $99 processing fee. We will cover all other expenses. All we ask is that you spend at least a few weeks getting used to your new mattress first, before we process an exchange. Sleeping on a new (or any different) mattress takes a few days to get used to, and with that familiarity you can know for sure you're making the right decision. Of course, if your new bed set is damaged in shipment, we will exchange it right away for you at no charge. Just make note of the damage on the shipper's receipt and give us a call so we can assist. What about refunds? Please be aware your mattress purchase is non-refundable.

Our Furniture and Linens Guarantee/ Return Policy:
Bedroom furniture and linen purchases are 100% refundable for 30 days from delivery. Returned merchandise needs to be undamaged/unused and packed in the original packaging materials. Customer is responsible for return shipping charges. To process a return, just give us a call. As far as returns on Clearance Section items; all sales are final (no returns except in the case of shipping related damage.)

Order Cancellation/ Return Policy
Orders can be canceled anytime prior to your home delivery (If you cancel within 48 hours of placing your order, there is no charge. After 48 hours, we reserve the right to assess a 15% restocking fee.) To cancel an order, call us at 1-800-455-1052. Your purchase is backed by our 100 day guarantee. (Please see Guarantee for details.) If an item arrives damaged during shipment, please note the damage on the delivery receipt and call us at 1-800-455-1052 so that we can make arrangements for a return/replacement (at no cost to you). Please be assured that all bedding comes with the original manufacturer warranty. So any potential problem related to a defect can be handled through the warranty and won't need to be returned. We will be glad to assist you with any warranty concerns. As far as returns on Clearance Section items; all sales are final (no returns except in the case of shipping related damage.)

Earn Referral Cash $$
With our customer referral program, simply tell friends and family about US-Mattress.com. For every new mattress customer that provides your name or order number when placing their order for $399 or more, we'll send you a check for $50.00! For your home appliance. needs, please visit US-Appliance.com.

Personal Protection Policy
Your personal protection is a priority at US-Mattress.com. Accordingly, your orders are processed with powerful encryption technology to achieve maximum information protection. Federal law limits your liability to $50 for fraudulent use of your credit card. US-Mattress will cover your liability up to $50 in the unlikely event your purchase transaction on our site results in fraudulent use of your card. Furthermore, US-Mattress.com will not sell or share your personal information to outside parties. Period. We are delighted you visited our store. If we can be of any further service, please drop us an email for a prompt reply. Please enjoy your shopping experience. We know you will!

Multi-Payment Policy
EasyPay monthly installments are now available to make your purchase experience more affordable and convenient. We use your existing credit card and there is no finance charge. EasyPay is available on approved purchases by calling us toll-free 800-455-1052. When your order is processed, we will bill your credit card for the first monthly payment plus your total tax, if applicable. The balance is then automatically billed to your credit card in equal monthly installments starting the same day one month from the day the product was purchased. All items remain the property of Mattress USA until paid in full. In the event of non-compliance with the multi-pay terms or fraudulent use of funds, Mattress USA reserves the right to appear at the purchaser's or receiver's premises and take possession of the said merchandise without prior consent or notice.

Copyright Permission Notice:
Copyright in the documents and/or the software provided in this web site is owned by or licensed to Mattress USA, Inc. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Notice and Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.

Terms of Use:
The material contained in this web site has been checked for accuracy; however, all material is provided without any express or implied warranties. Neither Mattress USA, Inc. nor its affiliates assumes responsibility for any errors or omissions in the material. In no event shall Mattress USA, Inc. or its affiliates be liable for any special, indirect or consequential damages resulting from any use or performance of, or content errors or omissions in the material, even if notified in advance of the potential for such damages. All users of the material agree that access to and use of the material is subject to the terms and conditions stated in this legal notice, as well as all applicable laws, and such access and use is at the user's own risk. These terms and conditions are subject to change from time to time without notice by updating or revising this legal notice.