Serta Perfect Sleeper Hotel Sapphire Suite Double Sided Pillowtop Mattress

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Expert Review By Jed
The Serta Perfect Sleeper Hotel Sapphire Suite Double Sided Pillow Top represents the top of the Hotel Pillow Top collection. If you've stayed in a fine hotel and slept on a Serta Pillow Top, chances are it was this one. The Sapphire Suite has a greater quantity of all of the features found in the entry level and mid-range models to produce a deeper, more substantial feel. At a Comfort Scale rating of 5, the Sapphire Suite isn’t extremely firm or soft. This is a big plus in my opinion because its neutral comfort level is designed to work well whether you sleep on your back, side, or stomach.

Like the other models in the hotel line, the Sapphire Suite Pillow Top takes a no nonsense approach to comfort. It doesn't use any of the premium comfort materials like memory foam or latex, but instead uses tested and proven comfort materials that have been used for a very long time. Comfort highlights of this mattress include Temperature Control Pillo-Fill Fiber to help regulate body temperature, and a ZoneActive 5-Zone Foam Topper for more support and pressure relief where you need it most. The High Profile Continuous Support System contains a top of the line coil count and is well known throughout the mattress industry for its ability to provide solid, long lasting support. The Foam Encased Edge Support is among the best used in bedding today and creates a uniform feel from edge to edge. Another nice feature that some people will find attractive is the Sapphire Suite's double-sided design. This means that you can not only rotate the mattress from head to toe, but also flip it whenever necessary.

Overall, the Sapphire Suite is an outstanding mattress for the money. The comfort layers, coil system, and edge support provide you everything you need, and its double-sided design allows you to flip the mattress at will.

ComfortQuilt - Top of Mattress
Comfort - Padding Layers
Correct Back Support System
Box Spring - Foundation
Coil Counts:
Mattress Dimensions
Made In:

Free In-Home Setup

Free In-Home Setup & Delivery
  1. TIMING & DELIVERY: From time of order, receive your mattress in about 2 to 3 weeks anywhere in the continental 48 states and Canada that is road accessible (Canada Details). Remote locations may take an additional 1 to 2 weeks.
  2. SERVICE LEVEL: Delivery is super easy with In-Home White Glove delivery service. The delivery team will bring in and place your new mattress into your bedroom, unpack it and take away the packaging for you. (Delivery is up to 2 flights of stairs. Additional arrangements are subject to charge by the delivery carrier.)
  3. SCHEDULING DELIVERY: You will be called to arrange the delivery when your mattress has arrived at the local delivery agent, approximately a week after order. Someone must be home to accept delivery.
  4. FURNITURE & BEDDING: Furniture ordered at the same time will ship separately. If you would like us to wait until all the items on your order are ready to ship, please call us at time of order and we can arrange one delivery. Bedding ships separately via UPS.
  5. ADDITIONAL SERVICES: Mattress removal is available for an additional $49 when you select your delivery option online. For your added convenience, these other options are available for a nominal fee by phone only at 1-800-455-1052:
    • Evening delivery
    • Weekend or holiday delivery
100 night comfort guarantee

Our Mattress Guarantee Is Simple:

We want you to make your purchase with confidence. And we know that even after making a careful selection, sometimes people need a different level of comfort. If you wish to exchange your mattress, we will make an exchange for you for up to 100 days after delivery. (A difference in lower priced models is non-refundable. An increase in price requires payment for the price difference. Exchange covers same size, limit 1 exchange per customer.) All you have to pay is a $139 processing fee. We will cover all other expenses. Find out more about our guarantees and policies here.

All we ask is that you spend at least a few weeks getting used to your new mattress first, before we process an exchange. Sleeping on a new (or any different) mattress takes a few weeks to get used to, and with that familiarity you can know for sure you're making the right decision.
lowest price guarantee

Lowest Price Guaranteed or your Mattress is Free!

We guarantee that our prices are the lowest you can find anywhere - on or off the web! If you can find a comparable advertised mattress set for a better price somewhere else, simply call or email us with the store information or the website where you found it within 30 days of your purchase. We won't just match their price, we'll match 110% of the difference, or your mattress is free! Price comparison includes all applicable order charges including, but not limited to: product price, comparable service delivery charges, fees and taxes.

We will also price match 100% of the difference on our site within 30 days of purchase. Qualifying decisions on Low Price Guarantee claims rest solely with US-Mattress. Low Price Guarantee does not apply to used, damaged, returned, open box and display merchandise, vendor rollbacks and rebates, special purchases, promotional/doorbuster items, financing offers, clearance/discontinued, membership club or closeout prices.
QUESTION: I want the mattress size 135cm X 200 cm, is it possible to change the size for me ? by anson w 10/31/2015
STAFF ANSWER: This mattress is only available in the sizes listed on the product page. by Jamie B 11/5/2015
QUESTION: I am looking for someone that has had this mattress for a couple of years or more. Is it still just as comfortable and durable as when you first purchased it Being 66 yrs of age, 5'3 and 170lbs I need something that will last awhile. I am a side sleeper and sleep at the edge of the bed. by cookie h 7/20/2015
ANSWER: We have had this mattress for one year. But we had the previous version of the same mattress for 15 years. We are quite happy. It is moderately firm with a luxurious top. My wife is 5-0 and 110 lbs and I am 6-5 and 275 lbs.... both of us really like this and the previous model we owned. Best of luck. by Minton O 7/23/2015
ANSWER: I have had my mattress for a couple years now. It is like we bought it yesterday. We do keep up on flipping the mattress ever few month. It is a heavy mattress to flip but has on the mattress which way to flip it each time. Reason i bought it, i slept in one at a hotel and loved it. When i bought the same mattress it was a little harder that the hotel mattress but got adjusted to it and would recommend it. by Robert P 7/22/2015
ANSWER: My husband is 6 foot three and he weighs about 270 pounds he sleeps on the bed and loves it. We follow the directions on flipping it and turning it and it has held that shape and is extremely comfortable. I would recommend this bed to anyone . by Gail K 7/21/2015
ANSWER: Hi, we ave had our mattress for almost 4 months and we just flipped it for the first time. So far we are very happy
with it. We are both side sleepers and it is holding up very well. We are both in our 70's and we are sleeping better.
Hope this helps. by John B 7/21/2015
ANSWER: We have had this mattress for about 1 year and it is still as comfortable and supportive as the day we got it.My husband is 6 ft and 230 lbs I am 5'5 and 130 lbs.The pillowtop is not quite as soft and cushiony as we wanted so we have a pillowtop mattress pad on it.The only thing I don't like is that it does not have handles at the side for moving and turning.All beds should have them in my opinion. by Ann R 7/21/2015
QUESTION: Does the Serta perfect sleeper sapphire double sided pillow top come in twin xl? by Anna C 6/17/2015
STAFF ANSWER: Not available in Twin XL. by Jamie B 6/18/2015
STAFF ANSWER: Yes, you can flip the mattress. No, you do not have to purchase the foundation. by Jamie B 6/16/2015
QUESTION: It doesn't appear that this mattress has handles on the side, to facilitate lifting and turning. Is this true? by William H 5/25/2015
STAFF ANSWER: You are correct, there are no handles on this mattress. by Jamie B 5/27/2015
QUESTION: What's the difference between the sapphire suite and presidential suite II double pillow top? by george h 5/22/2015
STAFF ANSWER: The Presidential Suite II is the same as our Serta Perfect Sleeper Sapphire Suite Double Sided Pillowtop Mattress. by Jamie B 5/27/2015
QUESTION: Is this mattress available in twin XL Would like to push 2 twin XL's together to make a king. A king will not fit up the stairs in our house. by Brianne C 5/2/2015
STAFF ANSWER: This mattress is not available in Twin XL. by Jamie B 5/4/2015
QUESTION: How often is this mattress supposed to be rotated and/or flipped? by N M 3/30/2015
STAFF ANSWER: Four times a year, the schedule is printed on the mattress so you know when to make the change. by Jamie B 3/31/2015
REPLY: How many of those are rotations alone How often is it flipped? by N M 3/31/2015
STAFF REPLY: A total of 2 flips and 2 rotates for the year, every quarter a change is made. by Jamie B 4/2/2015
QUESTION: Will this mattress "Sapphire Suite", over time, develop a "dip" in the center My husband weighs 220# by Barbara R 1/7/2015
ANSWER: I have bought this mattress several months ago. I weigh 215 lbs. And have had no issues with it so far. The only compaint i have is its harder than the one i selt on in a hotel we stayed at. Maybe after time is will loosten up. We continue to flip the mattress as it states on the mattress, the months and which way to flip it make it very easy. We also upgraded from a queen to a king and love it. It took about a month for my back to adjust to it but have had no problems since. Hope this helps. by Robert P 1/9/2015
ANSWER: Well my husband and I only weigh 140 & 158 and do not sleep in the center. We have rotated the mattress once so it is fine. Although I did notice that my side got a dip in it very shortly after we bought it. I had to force myself away from my side more towards my husband in order not to feel the dip. I am the smaller weight. The instructions tell you to rotate every quarter I think. That is hard to do as it is heavy and we have a four poster bed. However, it is better than our other mattress that only had one side to it. It could not be rotated. This was quite an expensive mattress and it looks like you have to shell out a heck of a lot more money to get something that is perfect I am really skeptical as to what is a good thing, Sorry this will not be much help but it is a "guessing" game, for us anyway. by Earl H 1/7/2015
ANSWER: Hello, I purchased my Serta Perfect Sleeper mattress in August 2014 so we've had it for nearly 6 months now. My husband also weighs about 220 lbs. So far so good - no dip in the center. It has been a great mattress. We love it! by Regina S 1/7/2015
ANSWER: Can't honestly answer for certain because we've owned ours for less than a year, but so far, we have been very pleased with the quality of this mattress. It comes with an attached label with a recommended rotation/flipping schedule. I definitely think that with the high quality of this mattress, that proper rotation will preserve it longer and prevent the 'center dip' that's common with mattresses that cannot be flipped. by PATRICIA G 1/7/2015
ANSWER: Yes. My husband weighs 170 and I weigh 135. We flip the mattress every month because we notice divots were we sleep. We have a king mattress. We bought it for the flip ability, but are disappointed with the need to do it so often to keep from getting deep divots. Good luck! by karin m 1/7/2015
ANSWER: Not a visible dip, so far in 8 months. by Stephen A 1/7/2015
ANSWER: well we have only had this mattress less than a year.My husband weighs 220 plus and so far so goid ,no dip. by Ann R 1/7/2015
ANSWER: Less likely to happen since this mattress is double sided, however I've heard for large people the foam mattresses work better. I'm very pleased with the mattress I purchased. by Cheri C 1/7/2015
ANSWER: We purchased this mattress due to its ability to be flipped to avoid any such "dip". I weight 260 pounds. by Patrick F 1/7/2015
ANSWER: I have only had the mattress for 6 months so I can't say for sure. My husband sometimes thinks he feels a dip on his side but there is no visible dip when he is not lying on the bed. by Alicia B 1/7/2015
ANSWER: I have only had the mattress since August but no dip has developed yet. However, at first the mattress was comfortable but now I find it "lumpy" feeling. by Elizabeth T 1/7/2015
QUESTION: Is this similar to Intercontinental beds? by Jason H 12/16/2014
STAFF ANSWER: Beds vary by hotel and by region. Give us a call at 1-800-455-1052 and speak with one of our mattress experts about finding a match. by Jamie B 12/19/2014
QUESTION: Can the Hotel double sided sapphire mattress be used with an adjustable base? by A Shopper 9/24/2014
STAFF ANSWER: This mattress cannot be used on an adjustable base, here is a link to our adjustable base friendly mattresses: by Jamie B 9/25/2014
QUESTION: Our current mattress holds a lot of heat. I'm looking for a comfortable bed that does not. Any suggestions? by Penny W 6/21/2014
STAFF ANSWER: Give us a call at 1-800-455-1052 and let one of our mattress experts help you pick the perfect mattress. by Jamie B 6/23/2014
QUESTION: Is this the same mattress that Best Western uses I love their beds!!! by A Shopper 4/28/2014
STAFF ANSWER: This particular mattress is the mattress you will find in most 5 star hotels across America. Here is the mattress most likely used at the Best Western: by Jamie B 4/28/2014
QUESTION: How many inches deep is the mattress how deep do the fitted sheets need to beIs it the same firmness as the presidential suite hospitality pillowtop? by pat w 3/28/2014
STAFF ANSWER: This mattress is 14.5" thick. The Sapphire Suite mattress is the new version of the Presidential Suite mattress used in different hotels across the country, the comfort will be the same. by Jamie B 3/31/2014
QUESTION: Is there a weight limit on this mattress My husband weighs over 300 pounds.

Also, are the springs such that my side of the bed won't move when he rolls over or gets up

Thanks.. by A Shopper 3/18/2014
STAFF ANSWER: I recommend foam mattresses. Foam mattresses are better for people who are over 250 lbs because they are more resilient than typical innerspring units. Here is a link to our memory foam mattresses: by Jamie B 3/18/2014
QUESTION: What sleeping positions do you find comfortable on this mattress? by A Shopper 2/27/2014
ANSWER: First of all, we just started using the mattress. You will find right out of the box that it is built really well. I am a side sleeper and at first it seemed a bit firm, but as the days go by I am sleeping better and better. I would think if you are a back sleeper you will really love it. by William M 2/27/2014
ANSWER: This bed is extremely soft and giving. I find it best for side and stomach sleeping. by Dawn C 2/27/2014
ANSWER: It does well for all positions. I sleep mostly on my stomach and side. My wife sleeps mostly on her back. We both love this mattress. It's firm but soft. by Jesse C 2/27/2014
QUESTION: Was this mattress meet you expectations in terms of firmness or softness
When you purchased this mattress how did you decide the level of firmness or softness of this particular product
Did it take awhile for you to adjust to this mattress relative to the degree of firmness or softness when compared to your old mattress? by A Shopper 1/28/2014
ANSWER: This mattress is the perfect blend of firmness and softness for me and my spouse. The mattress I had before I purchased this one was 20yrs old and had our bodies imprinted in it lol so the first night we slept in it I felt better rested and after the second night my back didnt hurt when I got up. I chose right in the middle of firm and soft because my spouse likes firm and I like soft and we both are very happy with it. by Jessica S 1/29/2014
ANSWER: It is perfect! Very firm yet extremely soft. Hugs your body right where you need it. We loved it immediately. Our last mattress was great but this is amazing. by Scott L 1/29/2014
QUESTION: is this bed like a hotel type comfort. I go to a hotel at a casino every week. they have a serta presidential perfect sleeper double pillow top king bed. it is wonderful? by idella b 1/18/2014
STAFF ANSWER: The Sapphire Suite mattress is the new version of the Presidential Suite mattress used in different hotels across the country. by Jamie B 1/20/2014
QUESTION: I am looking for a Presidential Suite hotel mattress. Do you carry it? by John M 12/31/2013
STAFF ANSWER: Presidential Suite is a model we used to sell, give us a call at 1-800-455-1052 and speak with one of mattress experts. They will be able to find a match that is equal or comparable to the Presidential Suite. by Jamie B 1/2/2014
QUESTION: Can this mattress be flipped? by Jim T 11/10/2013
STAFF ANSWER: Yes, it's double sided. by Jamie B 11/11/2013
QUESTION: Is it a soft cushy feel or firm I am looking for soft comfort by A Shopper 9/16/2013
STAFF ANSWER: This mattress has a plush firm feel to it, here is a double sided mattress with a soft comfort: by Jamie B 9/17/2013
It's no secret that the quality of your sleep directly impacts your daytime performance. Finding the right mattress for you makes all the difference. For more than 70 years, Serta has consistently made investments into innovative features that provide the highest level of quality, comfort and safety possible. So, whatever your stage in life, Serta has the bed to fit your needs.
Serta Perfect Sleeper Sapphire Suite Double Sided Pillowtop Mattress
4.5 Stars based on 77 Review(s)
Doris Lewis
Henderson, NV
5 Stars
I would recommend this item to a friend.

I reslly like my new mattress
May 21, 2016
Buying a mattress using the internet was an experience for me, but a good one. I received my mattress and it lived up to the expectations I had for it. It arrived packaged well and the delivery company as polite and helpful. The mattress was what I wanted, Reversible and pillow top on both sides. Just what I was looking for. The service from your company was nice., the ordering people were polite and helpful. All in all I would say this was a nice experience. I have recommended it.

Wausau, Wisconsin
5 Stars
I would recommend this item to a friend.

Soft, yet supportive
May 13, 2016
The mattress is a very nice quality. Seams are well stitched and it is nicely constructed. The mattress is durable and very comfortable. I used to have back pain if I slept in certain positions on my old bed, but this one does not cause me any pain whatsoever. This mattress is also flipable, and has a flip schedule sewn right into the mattress so you know when it's time to rotate it. It's also very lightweight compared to other mattresses. It's easily maneuvered and shifted around by one person.
Soft, but supportive. Flipable with instructions on the mattress. Lightweight and easy to maneuver by one person.

Battle Creek, MI.
5 Stars
I would recommend this item to a friend.

Lots to learn buying a mattress
May 2, 2016
I never thought I would buy a mattress on the internet but I did and is was a great experience. I researched different types and brands and there is a lot to learn. I ended up buying a King Serta Perfect Sleeper Sapphire Suite Double Sided Pillow Top. The mattress can be flipped 4 ways so it should last even longer. This is a spring type stay away from the memory foam they don't last and they are hot! I was waking up every morning with a lower back ache. The morning backache's are now gone.
Great Mattress, Great Service

San Francisco Bay Area
5 Stars
I would recommend this item to a friend.

Perfect Mattress!
April 24, 2016
We ordered this mattress in Oct 2015, after we had slept on it at a hotel earlier in the year. We've had it for 6 months now and it's still perfect. My husband likes soft; I like firm...this mattress works perfectly for both of us. Love the labels to tell us when & where to turn the mattress. Two cons: it needs handles and it's too high. Note to manufacturer: why no handles on a flippable mattess? King size it's really hard to turn. At least give us the option to add handles at an extra cost. Make it consumer friendly by adding sewn-in handles. I'm 5'2 and I have to do a little jump to get into bed...would be nice if it was just 2-3 inches shorter. Otherwise, we love this mattress!
Flippable. Labels sewn in to tell you when and where to flip it. Great compromise solution for firm and soft sleepers.
No handles for flipping. Sits too high even with the low profile box spring. Shipping time is a little long.

5 Stars
I would recommend this item to a friend.

April 19, 2016

Carson City, Nevada
5 Stars
I would recommend this item to a friend.

Good, comfortable mattress
April 15, 2016
We slept well on several of these when traveling, so we had that experience before buying a new mattress.
This mattress is comfortable and can be flipped over..
No con yet after 2 weeks.

Ashland, OR
5 Stars
I would recommend this item to a friend.

A side sleeper and a back sleeper ~ NO Regrets!!!
March 22, 2016
I am a side sleeper and he is a stomach sleeper. Investing in a descent night sleep was WAY OVERDUE! I did hours and hours of research to satisfy both of us and ended up purchasing THIS mattress (comfort level 5). I used a coupon code from their website and saved $10. The mattress delivery date was ~3-4 weeks out, but the delivery guys called me up on a Friday night and coordinated a Saturday morning delivery (almost a full week sooner than expected). Mattress was delivered w/o any damage. There was a slight odor when they took the plastic off so I let it air out for the day before putting on the sheets (no odor since then).
-Double sided mattress -High quality mattress (felt like sleeping on a plush hotel mattress) (ie Marriott) -Good for BOTH side sleeper and back sleepers!!! -Delivery is included in the price -No need to compare prices, I did and this website consistently came up the lowest (even if just by a couple of dollars) -The website has coupon codes for every purchase
-I had to wait 3 weeks for delivery -You don't get your reward points until 30 after your initial purchase

Puyallup, WA
5 Stars
I would recommend this item to a friend.

Love this mattress!
March 11, 2016
We ordered this mattress after having one of the best night's sleep at our hotel we stayed at in Vancouver, BC. I called the hotel to find out where the hotel's mattresses come from.I knew the next new mattress we purchased was going to come from the same company! Our new mattress arrived on time, we've slept on it the past two nights and I love, love, love this new mattress! I have slept through the night both nights! Thank you Serta!
Double sided pillowtop mattress Affordable Delivered inside my house Constant emails kept us updated with our order from purchase to manufacturing to shipping & delivery

Debra Brown
5 Stars
I would recommend this item to a friend.

King Serta Perfect Sleeper Sapphire Suite Double Sided Pillowtop Mattress
March 3, 2016
Best nights sleep that we have had in years. I highly reccommed this mattress. It is firm yet soft. We are very pleased.
This mattress can be flipped over. Hope it lasts for years.
None so far

3 Stars
I would recommend this item to a friend.

New Mattress
February 14, 2016
So far so good. We are still getting used to the mattress but it is far more comforatble and supportive than our old mattress

Hopatcong, NJ
5 Stars
I would recommend this item to a friend.

Excellent mattress and service
February 13, 2016
This shopping experience was great from beginning to end. Took a chance buying a mattress I could not literally look at in any retail store, but with the 100 day guarantee, felt I couldn't go wrong. The delivery men were so accommodating, delivering on a Sunday because of our work schedule. And we love the mattress! My husband especially has felt a dramatic difference in his back already.

Pacific Palisades, California
5 Stars
I would recommend this item to a friend.

Great mattress, great price, great people
February 10, 2016
Happy with the product, staff, price and the service. Recommend doing business with them.

Paula Chaney
Charleston, S.C.
4 Stars
I would recommend this item to a friend.

Quality mattress for a reasonable price.
February 7, 2016
We needed a new mattress, and enjoyed the mattresses at Hilton, which led us to this mattress. We have been sleeping on it for about two weeks. I would have given it 5 stars, but it is slightly more firm than we expected. Our fault, not the mattress. I have arthritis of my lumbar, and I think the support will be advantageous.
Delivery was professional, and timely.

5 Stars
I would recommend this item to a friend.

January 30, 2016
We've stayed at quite a few Hotels but when we stayed at the Comfort Inn, we had one of the most restful nights in a long time. So, when we did get up, I pulled off the corner of the sheets and took some pics of the label on the mattress. Well, it's not offered at your local store so I searched and found US Mattress Dot Com. This mattress is a tad taller on the pillow top than what we slept on at the hotel, but just as comfortable.
Pillow Top is extremely comfortable. Mattress is firm enough for my wife's back, but still soft enough for me. Either of us can climb in and out without bothering the other.

Jan Michael
Sacramento, CA
2 Stars

Beautiful mattress
January 22, 2016
Be wise when you choose the comfort rating. Know your comfort limitations. For us a 5 comfort rating is too firm and does not provide for deep sleep and waking up refreshed. We have both experienced low back issues with this mattress. The mattress is wonderful, but we found out through regrets that if your body needs comfort and support to look into a mattress with a higher comfort level rating. Overall a great mattress. Just a wrong fit!
Beautiful mattress. Nice feel. High loft.
A little too firm. Not soft enough. Doesn't cradle body so that you don't want to get out in the morning. In other words, can't wait to get out of bed to stretch and soothe the aches.

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