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Serta Perfect Sleeper Hotel Sapphire Suite Double Sided Pillowtop Mattress

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Expert Review By Jed
The Serta Perfect Sleeper Hotel Sapphire Suite Double Sided Pillow Top represents the top of the Hotel Pillow Top collection. If you've stayed in a fine hotel and slept on a Serta Pillow Top, chances are it was this one. The Sapphire Suite has a greater quantity of all of the features found in the entry level and mid-range models to produce a deeper, more substantial feel. At a Comfort Scale rating of 5, the Sapphire Suite isn’t extremely firm or soft. This is a big plus in my opinion because its neutral comfort level is designed to work well whether you sleep on your back, side, or stomach.

Like the other models in the hotel line, the Sapphire Suite Pillow Top takes a no nonsense approach to comfort. It doesn't use any of the premium comfort materials like memory foam or latex, but instead uses tested and proven comfort materials that have been used for a very long time. Comfort highlights of this mattress include Temperature Control Pillo-Fill Fiber to help regulate body temperature, and a ZoneActive 5-Zone Foam Topper for more support and pressure relief where you need it most. The High Profile Continuous Support System contains a top of the line coil count and is well known throughout the mattress industry for its ability to provide solid, long lasting support. The Foam Encased Edge Support is among the best used in bedding today and creates a uniform feel from edge to edge. Another nice feature that some people will find attractive is the Sapphire Suite's double-sided design. This means that you can not only rotate the mattress from head to toe, but also flip it whenever necessary.

Overall, the Sapphire Suite is an outstanding mattress for the money. The comfort layers, coil system, and edge support provide you everything you need, and its double-sided design allows you to flip the mattress at will.

ComfortQuilt - Top of Mattress
Comfort - Padding Layers
Correct Back Support System
Coil Counts: Box Spring - Foundation
Mattress Dimensions
Made In: USA
It's no secret that the quality of your sleep directly impacts your daytime performance. Finding the right mattress for you makes all the difference. For more than 70 years, Serta has consistently made investments into innovative features that provide the highest level of quality, comfort and safety possible. So, whatever your stage in life, Serta has the bed to fit your needs.

Free In-Home Setup & Delivery
  1. TIMING & DELIVERY: From time of order, receive your mattress in about 2 to 3 weeks anywhere in the continental 48 states and Canada that is road accessible (Canada Details). Remote locations may take an additional 1 to 2 weeks.
  2. SERVICE LEVEL: Your new mattress will be brought into your home, unpacked and set up in your bedroom. (Up to 2 flights of stairs. Any additional arrangements are subject to charge by the delivery agent.)
  3. SCHEDULING DELIVERY: You will be called to arrange the delivery when your mattress has arrived at the local delivery agent, approximately a week after order. Someone must be home to accept delivery.
  4. FURNITURE & BEDDING: Furniture ordered at the same time will ship separately. If you would like us to wait until all the items on your order are ready to ship, please call us at time of order and we can arrange one delivery. Bedding ships separately via UPS.
  5. ADDITIONAL SERVICES: Mattress removal is available for an additional $49 when you select your delivery option online. For your added convenience, these other options are available for a nominal fee by phone only at 1-800-455-1052:
    • Evening delivery
    • Weekend or holiday delivery
100 night comfort guarantee

Our Mattress Guarantee Is Simple:

We want you to make your purchase with confidence. And we know that even after making a careful selection, sometimes people need a different level of comfort. If you wish to exchange your mattress, we will make an exchange for you for up to 100 days after delivery. (A difference in lower priced models is non-refundable. An increase in price requires payment for the price difference. Exchange covers same size, limit 1 exchange per customer.) All you have to pay is a $99 processing fee. We will cover all other expenses. Find out more about our guarantees and policies here.

All we ask is that you spend at least a few weeks getting used to your new mattress first, before we process an exchange. Sleeping on a new (or any different) mattress takes a few weeks to get used to, and with that familiarity you can know for sure you're making the right decision.
lowest price guarantee

Lowest Price Guaranteed or your Mattress is Free!

We guarantee that our prices are the lowest you can find anywhere - on or off the web! If you can find a comparable advertised mattress set for a better price somewhere else, simply call or email us with the store information or the website where you found it within 30 days of your purchase. We won't just match their price, we'll match 110% of the difference, or your mattress is free! Price comparison includes all applicable order charges including, but not limited to: product price, comparable service delivery charges, fees and taxes.

We will also price match 100% of the difference on our site within 30 days of purchase. Qualifying decisions on Low Price Guarantee claims rest solely with US-Mattress. Low Price Guarantee does not apply to used, damaged, returned, open box and display merchandise, vendor rollbacks and rebates, special purchases, promotional/doorbuster items, financing offers, clearance/discontinued, membership club or closeout prices.
QUESTION: Will this mattress "Sapphire Suite", over time, develop a "dip" in the center My husband weighs 220# by Barbara R 1/7/2015
ANSWER: I have bought this mattress several months ago. I weigh 215 lbs. And have had no issues with it so far. The only compaint i have is its harder than the one i selt on in a hotel we stayed at. Maybe after time is will loosten up. We continue to flip the mattress as it states on the mattress, the months and which way to flip it make it very easy. We also upgraded from a queen to a king and love it. It took about a month for my back to adjust to it but have had no problems since. Hope this helps. by Robert P 1/9/2015
ANSWER: Well my husband and I only weigh 140 & 158 and do not sleep in the center. We have rotated the mattress once so it is fine. Although I did notice that my side got a dip in it very shortly after we bought it. I had to force myself away from my side more towards my husband in order not to feel the dip. I am the smaller weight. The instructions tell you to rotate every quarter I think. That is hard to do as it is heavy and we have a four poster bed. However, it is better than our other mattress that only had one side to it. It could not be rotated. This was quite an expensive mattress and it looks like you have to shell out a heck of a lot more money to get something that is perfect\\\ I am really skeptical as to what is a good thing, Sorry this will not be much help but it is a "guessing" game, for us anyway. by Earl H 1/7/2015
ANSWER: Hello, I purchased my Serta Perfect Sleeper mattress in August 2014 so we've had it for nearly 6 months now. My husband also weighs about 220 lbs. So far so good - no dip in the center. It has been a great mattress. We love it! by Regina S 1/7/2015
ANSWER: Can't honestly answer for certain because we've owned ours for less than a year, but so far, we have been very pleased with the quality of this mattress. It comes with an attached label with a recommended rotation/flipping schedule. I definitely think that with the high quality of this mattress, that proper rotation will preserve it longer and prevent the 'center dip' that's common with mattresses that cannot be flipped. by PATRICIA G 1/7/2015
ANSWER: Yes. My husband weighs 170 and I weigh 135. We flip the mattress every month because we notice divots were we sleep. We have a king mattress. We bought it for the flip ability, but are disappointed with the need to do it so often to keep from getting deep divots. Good luck! by karin m 1/7/2015
ANSWER: Not a visible dip, so far in 8 months. by Stephen A 1/7/2015
ANSWER: well we have only had this mattress less than a year.My husband weighs 220 plus and so far so goid ,no dip. by Ann R 1/7/2015
ANSWER: Less likely to happen since this mattress is double sided, however I've heard for large people the foam mattresses work better. I'm very pleased with the mattress I purchased. by Cheri C 1/7/2015
ANSWER: We purchased this mattress due to its ability to be flipped to avoid any such "dip". I weight 260 pounds. by Patrick F 1/7/2015
ANSWER: I have only had the mattress for 6 months so I can't say for sure. My husband sometimes thinks he feels a dip on his side but there is no visible dip when he is not lying on the bed. by Alicia B 1/7/2015
ANSWER: I have only had the mattress since August but no dip has developed yet. However, at first the mattress was comfortable but now I find it "lumpy" feeling. by Elizabeth T 1/7/2015
QUESTION: Is this similar to Intercontinental beds? by Jason H 12/16/2014
STAFF ANSWER: Beds vary by hotel and by region. Give us a call at 1-800-455-1052 and speak with one of our mattress experts about finding a match. by Jamie B 12/19/2014
QUESTION: Can the Hotel double sided sapphire mattress be used with an adjustable base? by A Shopper 9/24/2014
STAFF ANSWER: This mattress cannot be used on an adjustable base, here is a link to our adjustable base friendly mattresses: http://www.us-mattress.com/adjustable-frame-mattress.html by Jamie B 9/25/2014
QUESTION: Our current mattress holds a lot of heat. I'm looking for a comfortable bed that does not. Any suggestions? by Penny W 6/21/2014
STAFF ANSWER: Give us a call at 1-800-455-1052 and let one of our mattress experts help you pick the perfect mattress. by Jamie B 6/23/2014
QUESTION: Is this the same mattress that Best Western uses I love their beds!!! by A Shopper 4/28/2014
STAFF ANSWER: This particular mattress is the mattress you will find in most 5 star hotels across America. Here is the mattress most likely used at the Best Western: http://www.us-mattress.com/serta-hotel-silver-suite-pillow-top.html by Jamie B 4/28/2014
QUESTION: How many inches deep is the mattress how deep do the fitted sheets need to beIs it the same firmness as the presidential suite hospitality pillowtop? by pat w 3/28/2014
STAFF ANSWER: This mattress is 14.5" thick. The Sapphire Suite mattress is the new version of the Presidential Suite mattress used in different hotels across the country, the comfort will be the same. by Jamie B 3/31/2014
QUESTION: Is there a weight limit on this mattress My husband weighs over 300 pounds.

Also, are the springs such that my side of the bed won't move when he rolls over or gets up

Thanks.. by A Shopper 3/18/2014
STAFF ANSWER: I recommend foam mattresses. Foam mattresses are better for people who are over 250 lbs because they are more resilient than typical innerspring units. Here is a link to our memory foam mattresses: http://www.us-mattress.com/memory-foam-mattress.html by Jamie B 3/18/2014
QUESTION: What sleeping positions do you find comfortable on this mattress? by A Shopper 2/27/2014
ANSWER: First of all, we just started using the mattress. You will find right out of the box that it is built really well. I am a side sleeper and at first it seemed a bit firm, but as the days go by I am sleeping better and better. I would think if you are a back sleeper you will really love it. by William M 2/27/2014
ANSWER: This bed is extremely soft and giving. I find it best for side and stomach sleeping. by Dawn C 2/27/2014
ANSWER: It does well for all positions. I sleep mostly on my stomach and side. My wife sleeps mostly on her back. We both love this mattress. It's firm but soft. by Jesse C 2/27/2014
QUESTION: Was this mattress meet you expectations in terms of firmness or softness
When you purchased this mattress how did you decide the level of firmness or softness of this particular product
Did it take awhile for you to adjust to this mattress relative to the degree of firmness or softness when compared to your old mattress? by A Shopper 1/28/2014
ANSWER: This mattress is the perfect blend of firmness and softness for me and my spouse. The mattress I had before I purchased this one was 20yrs old and had our bodies imprinted in it lol so the first night we slept in it I felt better rested and after the second night my back didnt hurt when I got up. I chose right in the middle of firm and soft because my spouse likes firm and I like soft and we both are very happy with it. by Jessica S 1/29/2014
ANSWER: It is perfect! Very firm yet extremely soft. Hugs your body right where you need it. We loved it immediately. Our last mattress was great but this is amazing. by Scott L 1/29/2014
QUESTION: is this bed like a hotel type comfort. I go to a hotel at a casino every week. they have a serta presidential perfect sleeper double pillow top king bed. it is wonderful? by idella b 1/18/2014
STAFF ANSWER: The Sapphire Suite mattress is the new version of the Presidential Suite mattress used in different hotels across the country. by Jamie B 1/20/2014
QUESTION: I am looking for a Presidential Suite hotel mattress. Do you carry it? by John M 12/31/2013
STAFF ANSWER: Presidential Suite is a model we used to sell, give us a call at 1-800-455-1052 and speak with one of mattress experts. They will be able to find a match that is equal or comparable to the Presidential Suite. by Jamie B 1/2/2014
QUESTION: Can this mattress be flipped? by Jim T 11/10/2013
STAFF ANSWER: Yes, it's double sided. by Jamie B 11/11/2013
QUESTION: Is it a soft cushy feel or firm I am looking for soft comfort by A Shopper 9/16/2013
STAFF ANSWER: This mattress has a plush firm feel to it, here is a double sided mattress with a soft comfort: http://www.us-mattress.com/spring-air-hotel-grand-estate.html by Jamie B 9/17/2013
Serta Perfect Sleeper Sapphire Suite Double Sided Pillowtop Mattress
4.5 Stars based on 23 Review(s)
Morgantown, West Virginia
5 Stars
I would recommend this item to a friend.

Great nite sleep finally !
December 13, 2014
My new pillow top bed was so different from my foam topper bed. It was firmer so I wasn't sure how I felt about it. After the third night I feel in love with it and would look forward to climbing into my new comfy bed. This is a great bed and it is so nice to know it will last many years since I can flip it and rotate it. It's about time the consumer can buy flip mattresses. The retail stores tell you flip mattress aren't being made.

Crownsville, MD
5 Stars
I would recommend this item to a friend.

Well constructed but much thicker
November 16, 2014
We purchased this mattress for our Mother and it was everything we hoped for. She insists on flipping her mattress so we needed a flippable mattress. We didn't notice that this mattress is a good 4 inches thicker than her old mattress, primarily due to the two pillow tops. That made it difficult for her to get into bed until we took out the slats and dropped the box springs to the floor. I would recommend anyone to go for the thinner box springs.
Excellent construction; very comfortable. Very good support. Despite what some say about pillow tops, this one provides good back support while simultaneously adding additional comfort.
Mattress height if in a four poster bed.

5 Stars
I would recommend this item to a friend.

just liked we slept on at the hotel
November 12, 2014
Slept on this bed at Holiday Inn. Went home and ordered one. Love it

Montgomery co, Pa
5 Stars
I would recommend this item to a friend.

So far after a month we are in love
November 8, 2014
US-Mattress.com has been wonderful to work with the mattress us as described. I wake up feeling refreshed and no longer ache each morning.

5 Stars
I would recommend this item to a friend.

Just like the hotel bed I slept on
November 1, 2014
This bed is great! I love the old style flipper that uses the firmer foam. Great feel and just a hair of softness that is very supportive to my back.
Uses the older coils that have more bounce to them

Mark Burnett
3 Stars

Perfect Sleeper is great, but not perfect
October 6, 2014
We really like our Perfect Sleeper mattress. It's much better than our old one, but honestly, I have slept on better mattresses. Not the best one I've ever owned.

2 Stars

Not the quality product I expected...
October 2, 2014
I was very excited to find this mattress and the key reason was that it was flippable, a feature not found on mattresses any longer. Unfortunately, after under a month of use, this mattress has already developed noticeable depressions on both sides of the bed where we sleep. I am only 125 pounds, so this is not an issue of excessive weight. Also, the mattress is slightly smaller than a standard king and so sits on the two single twin box springs awkwardly, with them showing by about an inch all the way around. This was a big purchase for us and something we were very excited to invest in, as we had a very old mattress.

Cape Coral Fl
5 Stars
I would recommend this item to a friend.

Couldn't be happier!
September 26, 2014
Could NOT be happier with my new mattress and the overall experience ordering from you! Exactly what you advertised to be! ....and when does THAT aver happen anymore!! THANKS! Have already recommended to you to friends. Have been told the last two times I bought mattresses that "you can't get a double sided (flippable) mattress anymore" Guess that got them two more sales of what THEY wanted to sell, not what I was looking for!! NEVER AGAIN! I'll let you know how it "wears"

Dr. John Roberts
Walla Walla, Washington
4 Stars
I would recommend this item to a friend.

Good mattress! Takes some getting used to, the edge is a little too soft.
August 19, 2014
It took delivery several weeks but it was worth the wait. Now I am getting used to a new bed. A bit softer than I am used to. Customer Service has been outstanding...they even helped me go through a period of wanting to try out another mattress...but that became too complicated and I would not be that advantaged.
Double sided and double pillow top seems like a great feature to turn the mattress to even out the wear over time. The Queen size weighs 100 lbs so it is not light weight...a substantial mattress! Seems to be more and more inviting as the weeks roll on...three weeks now and I am sleeping better. I am looking forward to putting a high-end encasement around the mattress to protect it from everything and keep it like new.
Some trouble with the delivery of the special ordered low-profile box springs. Both the original and replacement were damaged in the shipping process. I am working with my customer service person to get a replacement dust-cover which was ripped both times and will do the repairs myself. Have yet to receive the dust cover. Have ordered a low-profile encasement to cover the entire box springs. A bit of a hassle but the customer service people have been great to work with to make things right.

Dallas, TX
4 Stars
I would recommend this item to a friend.

Nice but...
August 17, 2014
I have been Serta dedicated for 30 years. It has become a real sport to locate a double sided pillow top mattress since most places that sell mattresses want you to buy a new one every few years! Good mattresses are expensive and if quality materials and with proper care can last for much longer. My only issue with this mattress is that the pillow top is already showing indentations and it happened almost immediately. There is a big hump in the middle on both sides. If it wasn't such a hassle and long wait, I would return and try another one but as it is, we will just sleep in the middle and even it out. The bed frame did not come with adaptors to fit our headboard. My husband had to cut off the part the connects to the headboard, switch the 2 sides and reverse them, drill a hole in them and then connect them. Its not a great fit but he made it work. All in all, it is a very comfortable bed and we get a great nights sleep.
quality materials and craftsmanship; dual pillow top
pillowtop indented almost immediately (padding matted down) frame did not come with adaptors to fit headboard

San Diego, Ca.
5 Stars
I would recommend this item to a friend.

Best sleep ever
August 8, 2014
I am very impressed with this mattress. It is soft, but firm, and so comfortable. I can hardly feel movement from my husband on the other side, which makes a nights sleep much better as I don't wake up every time he rolls over... The quality is excellent and the delivery was on time and the men where very careful removing my old mattress to bring in the new. I couldn't be happier... It's worth every penny and more. :)

vegas baby
3 Stars

It's middle of the road at best
July 28, 2014
It's okay... Not as nice as we hoped that it would be for $1200.00.

Coeur d'Alene, Idaho
5 Stars
I would recommend this item to a friend.

Great bed
July 7, 2014
I had been told that double-sided beds weren't made anymore. Then, when a bed at the hotel was so comfortable, I looked at the tag. It was a Serta, and it had two sides. So I researched and found that one could be bought on line. I love it. We bought a 5 on the hardness scale and it suits both my husband and I. My back feels great in the morning and I sleep very well. I would recommend it to anyone.

4 Stars
I would recommend this item to a friend.

A Fine Mattress, Indeed!
May 19, 2014
A beautiful bed! Well-crafted. I have two minor complaints. 1. It seems to have a small amount of memory foam on top so I sleep a little warm, but not bad. 2. The sides of the bed are definitely not for sitting on or you'll shortly find yourself on the floor. Both of these problems are probably my own fault for being so, uh, .....large. The bed is nice and firm but not rock hard. I have tossed and turned dozens of times every night for all my life but now I turn over only a couple of times per night. It's pretty comfortable! Not perfect, but very close. A VERY good price. Delivered on time. The driver brought the bed in and set it up! How cool is that? Bought a nice all-cotton mattress pad and that made it sleep a bit cooler and even more comfortable.
Good price. Good quality. Comfortable. Driver brought it in and set it up. Double-sided mattress. Minimal memory foam.
Edges are not terribly firm. Sleeps just a tiny bit warm. Not fond of memory foam.

United States
4 Stars
I would recommend this item to a friend.

Quick, Easy and Almost Perfect Online Shopping Experience!!
May 6, 2014
Before placing my order online and I called customer service to ask if the mattress I ordered came with handles for flipping, as I did not see them in the photo. I was assured that this model did indeed come with handles. So, I placed my order, and was updated throughout the shipping process, which was surprisingly quick. I received my order on time and upon receipt noticed that the mattress did not have handles for flipping. I was very disappointed, and called customer service to complain. Customer service investigated, apologized, and offered me a ten percent refund for having been given incorrect information regarding the handles. The mattress set and foundation are wonderful, I just wish there were handles for flipping and rotating. My overall experience was very good and I would order again.
Easy ordering, quick turnaround.