Buying A Mattress Online VS Offline

Updated May 26, 2022

girl online shopping

Online vs Offline

Everybody has their way of shopping. Some people like the convenience of shopping online so they can shop from the comfort of their own homes. Other shoppers like to shop in offline stores so they can touch and feel each mattress so they can make the best choice.

This page will give tips for buying online and offline. It will also provide some of the pros and cons of each. This will help you find the best mattress.

Online Shopping

Online shopping is great for people who like to shop from the safety of their homes. It allows you to shop at your own pace and do your own research; however, online shopping is not always perfect. Check out the pros and cons of online shopping.

Pros of Online Shopping

Comparing Mattress Brands

One of the biggest advantages of shopping with online stores is that you can compare mattresses. If you are not careful, you could pay for one mattress when you could have bought a cheaper option that is almost exactly the same. Always make sure you are buying a quality mattress at a great price. For more information, visit our page about the mattress name game.

More Choices

A mattress store can only hold limited types of mattresses. When you are shopping from the comfort of your home, you have access to a much greater selection of different mattresses. There are also some brands that are only available online.

Lower Prices

Online mattress shopping is usually cheaper. Sometimes the price can be the deciding factor when choosing where you buy your mattress. Some brands will have a fixed price. Check out our sales page for amazing discounts and free gift cards with your purchase!

Cons of Online Shopping

Unable to Test Mattresses

When shopping online, you can’t touch or lay on a mattress to see how it feels. If you are not sure what mattress is best for you, it may be hard to make a choice. We have mattress reviews that can help with this issue.


Sometimes returning a mattress online can be difficult. Some online retailers will make you ship the mattress yourself. At US-Mattress, we make it simple, check out our return policy. We also always offer a 120 night trial period.

In-Store Shopping

Shopping in a store gives you options that an online store doesn’t. Some people would rather be able to talk to a salesperson and test the mattress. If you prefer to shop in a brick-and-mortar store check out the pros and cons below.

Pros of In-Store Shopping

You Can Feel the Bed

The biggest advantage of shopping in physical stores is that you can test out the mattress right then and there. You can test the comfort options, support systems, and durability in a mattress showroom to see which one is right for you. This may be easier than buying online and having to send it back.

A Salesperson Can Help

While in a store, a salesperson can answer your questions. Salespeople can walk you through and tell you everything you need to know. They can guide you through the buying process. A physical shop can also help with customer service.

Cons of Offline Shopping

Hidden Fees

Sometimes shopping offline can be stressful. Pushy salespeople can make you feel awkward, and hidden fees can pop up as you're closing the sale. Be sure to ask upfront about the cost of delivery, removal, applicable taxes, and any other cost that will affect the final price. Keep those fees in mind while comparing our prices to those you've found offline. With free delivery on so many of our products, you're sure to save!

Overall Discomfort in a Store

Some people are uncomfortable lying down on a mattress in a store. It also might not be an accurate indicator that it is the best choice. Lying down for a few minutes does not tell you what it would feel like to sleep on a mattress long-term. Some people are just overwhelmed at a store surrounded by options.


Each choice has its pros and cons. Buying mattresses online offers more options while shopping in a retail store allows you to touch each mattress If you shop in a store, a salesperson can provide you with helpful information and help you make your purchase. Make sure you choose what is best for you so you can sleep on a good mattress and enjoy a good night's sleep.

When you purchase a mattress online, you want to feel confident that you've made the right decision. You want to know that everything is going to work out well. Making a big purchase online can be a little scary, but when you shop with US-Mattress, an Internet Retailer Top 500 company, you can feel confident that your shopping experience will go smoothly, from the first click to your first night on your new mattress.

We provide worry-free shopping and make it easy for you to make the right choice without the hassle of shopping in a store. US-Mattress has a friendly and knowledgeable staff of mattress experts and customer service representatives who are glad to help in any way they can. For more assistance, read How to Shop For a Mattress.

About the Author Steven Bieber

Steven Bieber HeadshotSteven is a content writer who recently broke into the mattress industry. In his free time, he enjoys watching football and listening to music.

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