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US-Mattress Careers

Customer Service Representative

US-Mattress.com is the leading online mattress retailer, and we’re looking for smart, enthusiastic people to join our team. If you’re ready to build a career in e-commerce, we have the opportunity for you.

We have immediate need for positive and attentive individuals to assist customers contacting our company. In this position, not only will you help take care of customers, you will also help figure out how we can do a better job; like what processes or policies we should improve.

Opportunity for advancement: As you learn our business from the ground up over the next 12 to 24 months, you’ll be eligible to advance into other departments such as online marketing, website management, merchandising and operations.

We also operate other websites such as Joybeds.com, PartySuppliesDelivered.com and CarolinaRusticacom. We have a casual, yet demanding work environment where things are constantly changing.

Key Responsibilities Include:

  • Research and respond to customer inquiries to deliver great service
  • Take initiative to take care of customers or business problems even if they are outside the scope of the “job”
  • Handle special projects or extra duties in the sales and service teams
  • Learn company policies and procedures and recommend improvements
  • Become expert in our products by attending training sessions

Requirements:

  • Smart, positive team player with attention to detail
  • Strong communication skills
  • Initiative to solve problems, learn and get involved in solutions
  • Bachelor Degree
  • Ability to manage multiple projects simultaneously
  • Strong computer and typing skills
  • Working knowledge of Microsoft office including excel, word and outlook
  • Experience with a CRM software such as Zendesk or Salesforce preferred
  • Ability to work from home with a working computer and reliable internet connection
  • Desire a career in e-commerce

General:

We offer a competitive salary plus incentive bonus, a relaxed working environment, full benefits including health care, dental, 401k, and an opportunity for growth. Equal opportunity employer.

Please email your resume to carlv@us-mattress.net.

Located in Brighton, MI, just 15 minutes from Metro Detroit.

Job Type: Full-time