How It Works

1. Receive Your Mattress: It's super easy; the delivery team will bring in and place your new mattress in your bedroom, unpack it and take away the packaging. You can also add mattress removal for free (if offered in your area) when you select that option online. (Delivery is up to 2 flights of stairs. Additional arrangements are subject to charge by the delivery carrier.)
2. Start Your Trial: Your 120 night trial starts the day you receive your mattress. Keep in mind, all new mattresses have a different adjustment period. Your old mattress may have lost support over the years, or your new mattress may be a new style that feels different, etc. In cases like these, your body may take some time adjust to the new feel and settle into deep sleep.
3. The Final Decision: If, after 30 nights of sleeping on your new mattress, you are not perfectly satisfied, let us know. Just fill out our comfort questionnaire and one of our sleep experts will be happy to help. We will also take care of shipping, delivery and pick up of your original mattress. (See Details below)
For more information on our
trial program, contact our help center!
1-800-455-1052
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Comfort Guarantee FAQ’s

We want to be absolutely sure that you’ll get years of amazing sleep. But trying a mattress in a store is nothing like sleeping on it in your own home. That’s why we believe it’s better to give you 120 nights in your own home. When you have 120 nights to sleep on your new mattress, you’ll have had enough time to make sure you’re sleeping soundly on your new mattress.

It can take time to get used to sleeping on a new mattress because it’s such a personal experience. A new mattress can be a big change from what you were sleeping on before. Your old mattress may have lost support over the years, or your new mattress may be a new style that feels different. In cases like these, it may take your body some time adjust to the new feel and settle into deep sleep.

If, after 30 nights of sleeping on your new mattress, you are not perfectly satisfied, we will exchange it under our 120-Night In-Home Trial Guarantee, which is described below. We want you to make your purchase with confidence. And we know that even after making a careful selection, sometimes people need a different level of comfort. If you wish to exchange your mattress, we will make an exchange for you for up to 120 days after delivery. All you have to pay is a $139 (plus state taxes where applicable) processing fee plus the difference in price if the mattress you are exchanging for is a higher priced model. A difference in lower priced models at the time of exchange is non-refundable. We will cover all other expenses, including shipping, delivery and pick up of your original mattress. Exchange covers same size and is limited to 1 exchange per customer. Custom size mattresses are not eligible for exchange due to manufacturing variance in sizes. Once you fill out our comfort questionnaire one of our sleep experts will help select the perfect replacement for you and/or you can always go to any mattress store and physically try out different mattresses to help aid in your decision. If your new bed set is damaged in shipment, we will exchange it right away for you at no charge. If your order is damaged at time you receive your delivery, please read our article on damages here.

What about refunds? Please be aware your mattress purchase is non-refundable.

In-Home Trial: Mattresses must be tried for at least 30 nights before an exchange takes place. There is a $139.00 processing fee. The only increase you would pay would be the difference between the price you paid for your original mattress and the price of the new mattress if you choose to switch to a more expense one (at time of exchange). Please note that if you switch to a less expensive model, you will not be refunded the the price difference from your original purchase. Law tags must be attached and we can’t accept any mattress that is stained or damaged. Mattresses with the 120-night in home trial are non-returnable for a refund. Limit of one trial per person. Not valid on warranty exchanges, foundations/box springs, adjustable bases, custom size or handmade mattresses. Exchange orders are not eligible for promotional items.

Money Back Guarantee: Mattresses must be tried for at least 30 nights before requesting your money back. There is a $139.00 processing fee and a restocking fee equal to 20% of the purchase price (restocking fee not to exceed $500). Law tags must be attached and we can’t accept any mattress that is stained or damaged. Limit of one guarantee per person. Not valid on warranty exchanges, foundations/box springs, adjustable bases, custom size or handmade mattresses.

 
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