Frequently Asked Questions

Mattress Information

What is the best mattress?

The best mattress for you is likely not the best for someone else. Unfortunately, the 'best mattress' is very subjective, but you can check out the best mattresses of 2020 here: Best of 2020

What is the best type of mattress for my child?

The best mattress for kid's differs on their age and size, check this link for the best mattresses for children of 2020: What is the best type of mattress for my child?

What is the difference in firm, plush and pillow top?

The short answer is that they use different amounts of materials to achieve their comfort type, increasing from firm to pillow top. For more information you can check out our guide to Mattress Comfort Choices.

What is a Hybrid mattress?

A hybrid mattress is one that combines the benefits of an innerspring mattress with the benefits of a memory foam mattress. It's the latest innovation from mattress manufacturers and they've been very popular over the last few years. You can check them out here: Hybrid Mattresses.

What is the best type of mattress for a side sleeper?

Most side sleepers prefer a pillow top mattress because they need more support for their hips and shoulders. You can find out more by reading our article: Best Mattress for a Side Sleeper

What is the best bed for sleeping on your stomach?

Stomach sleepers are recommended to use mattresses that score no higher than a 6 on our Comfort Scale. With too soft of a mattress, stomach sleepers risk sinking in too far and overextending the arch of the back. This can cause immediate discomfort and result in waking up with a sore lower back. Watch our video: Best Mattresses for Stomach Sleepers

What type of bed is best for heavy people?

All foam mattresses, such as latex and memory foam, and innerspring mattresses with a thick coil gauge are a great choice for heavier people. Foam mattresses provide exceptional pressure relief and use foam cores to ensure proper spinal alignment and back support. They also tend to last longer than innerspring mattresses in the same price range. If you want to keep your costs down, look for an innerspring mattress that has a tied coil system with thick coil gauges (below 15). In a tied coil system, the coils are linked together, resulting in a very solid, strong level of support. If you sleep with a partner and motion transfer is an issue, then you should consider an individually pocketed coil system with a thick coil gauge.

What is the best bed for a bad back (medical condition)?

If you suffer from a medical condition that affects your back, then the best thing you can do is speak to a qualified physician about which mattress is best for your particular case. If your back pain is pressure related, then a mattress with a medium to soft comfort level is a great choice. If your pain is the result of a mattress that's too soft, then you should shop for a firmer model. For more information you can check out this article: Best Mattresses for a Bad Back

What is the difference between a Pillowtop and a Eurotop Mattress?

The short answer is the appearance, a pillow top has more material built into it, so does a euro top but in a slightly different style, and usually a bit less than a regular pillow top. We go into much greater detail in this article if you need more information: What is the difference between a Pillowtop and a Eurotop Mattress?

How can I make my mattress softer?

Making your mattress softer is actually pretty easy, you just need to add a mattress topper to your bed. There are a lot of different options that can help you get the comfort that you want from your mattress.

How can I tell if I need a new mattress?

The best way to find out if it's time for a new mattress is to ask your body. Do you wake up with aches and pains? Do you toss and turn a lot throughout the night? Can you see excessive body indentations and deep cavities in the mattress? These are the best ways to determine whether or not your mattress is still capable of properly supporting your body. If your mattress isn't delivering the amount of comfort and support your body requires for healthy sleep, then you should purchase a new one.

Why is my new mattress an inch shorter or longer than the standard size?

Mattress companies work with an "Engineering Tolerance" rule when it comes to manufacturing a mattress to the distinct size of the industry standard. The tolerance is usually around +/- 2 inches, and it's important to remember that packaging the mattress sometimes shrinks the mattress down some. For mattresses that are compressed and rolled up into a box you should give it 2-3 days to completely return to normal size.

How do I shop for a mattress?

There are a lot of factors to consider when choosing a new mattress, it's very similar to choosing a new car. What features does it have, what materials, what makes this one better than that one? Our mattress buyer Jed, explains this in more detail in this video: How do I Shop for a Mattress?

I don't see the model I want on your site, where can I find it?

Mattress manufacturers are always changing the names of their mattresses to make them unique with each different retailer, we call it the name game. Your best bet to find the mattress that is at least similar to the one you're looking for is to ask a mattress expert. Call us at 800-455-1052 to help you find the model that you're looking for. In some cases we even carry the same model with a different name!

I want to replace my existing mattress with one just like it, how do I match it to yours?

Mattress lines usually change every 12 to 18 months. So if your mattress is more than 12-18 months old you probably will not be able to find it anywhere. However, there will often be a replacement that will be similar to the original one you're searching for. You can use our trademarked Comfort Scale to find the same feeling you like or talk to one of our mattress experts at 800-455-1052 to help you find what you want.

How do I match a bed I slept on in a hotel?

Sleeping well in a hotel bed is often a signal that your present bedding may be worn out. Some hotels will use name brand mattresses and you can match the ones you've slept with in our hotel mattress section.

How much should I spend on a new sleep set?

Mattress prices range greatly: from $249-$40,000 for a Queen set. The average price for a Queen mattress alone is around $1,200, adding the foundation and frame (this is what makes it a set) would put it at about $1,400 for the overall average. If you stay in that range then you'll know that you're looking into decent quality at an affordable price.

Why should I buy from US-Mattress?

US-Mattress has the widest selection of top brands available at the best prices. Buying online gives you the advantage to not have to deal with pushy salespeople, and you can take your time learning about the new mattress that you want.

Are the mattresses you sell new?

Yes! Period. We are a factory authorized retailer for the brands we carry. All of our mattress sets come brand new from the factory, and are shipped in the original factory packaging bags bearing new mattress tags. We do not carry or sell seconds, reconditioned, used, etc., mattresses or box springs.

What are mattress sizes, and what size mattress is best for me?

All of the bedding manufacturers we carry subscribe to the International Sleep Products Association standard for bedding products. However due to tolerances within manufacturing, your mattress set may have a +/- 1" tolerance. Listed below are the generally accepted dimensions for mattress sizes.

King Size Mattress 76" x 80"
Cal-King Size Mattress 72" x 84"
Queen Size Mattress 60" x 80"
Full Extra Long Size Mattress 53" x 80"
Full Size Mattress 53" x 75"
Twin Extra Long Size Mattress 38" x 80"
Twin Size Mattress 38" x 75"

Watch our video: What is the right size mattress for me?

What can I do to control the temperature of my sleeping environment?

Sleep researchers agree that a cooler sleeping environment is ideal for good quality rest. Other than setting your thermostat to 65°F and using black-out curtains to maintain your bedroom temperature, you can also use cooling mattress toppers and pillows. For more informations please read our article about temperature regulation: What can I do to control the temperature of my sleeping environment?

Can I use a heated mattress pad or electric blanket on my mattress?

Absolutely! It's completely safe to use a heated mattress pad or blanket, provided you adhere to the instructions provided with your purchase.

Is a double sided mattress (flippable) better than a one sided mattress (non-flippable)?

There are a few differences in quality between a one sided and a double sided mattress, and double sided mattresses are not as common as they use to be. Mattress manufacturers have moved towards one-sided mattresses due to compaints about sagging and body impressions in double-sided mattress. You can still get the double-sided mattresses, but they're more rare than they were 10 years ago. Watch our video for more information: Is a double sided mattress better than a one sided mattress?

Are Foam mattresses better than Spring mattresses?

No, and yes. It seems like a non-answer but the truth is that it's subjective. What really matters is what each individual prefers. We go into an in-depth comaprison of the two in this article: Are Foam mattresses better than Spring mattresses?

What is the best mattress for couples with opposite comfort preferences?

In these cases we typically recommend getting a split king or split cal king set. You can get the two mattresses with different comfort types but still enjoy the intimacy of sleeping together. For those who do not want to have spearate mattresses we recommend a mattress with a medium comfort, or around a 5 on our Comfort Scale. It's a good compromise comfort that will appeal to those who like firmer and softer mattresses.

Box Spring/Foundation Information

What is a box spring?

A Box Spring has additional springs for added support that works with the mattress to create an overal support system. You can read more here to learn about a Box Spring.

Will using my old box spring void my new mattress warranty?

It can. Mattress manufacturers usually want you to use their box springs/foundations that are designed to support their mattresses properly. However, if your older foundation is still in good condition then it should be fine to support your mattress. You can also watch our video with more information: Ask our Mattress Buyer, Jed.

What is a foundation?

Basically, a foundation is a combination of wood, steel, and fabric that creates a stable surface meant to support your mattress for its entire lifespan. You can read our article, What is a Foundation?, for more information.

Can I use my mattress on an adjustable base?

Most mattresses do, yes. Unfortunately, there is no guarantee that every model will, some mattresses just don't flex or bend as well as others. While manufacturers are working to ensure that all of their mattresses will wirk with an adjustable foundation, the firmer models tend to not work so well. Watch our video about this topic for additional information: Is my mattress adjustable base friendly?

What is the difference between a divided king and a split king adjustable base?

A split king base is one split down the middle from top to bottom and can function independently or as a paired unit and usually can lift at the head and foot. A divided king base is split down the middle from side-to-side and is designed to only lift the entire bed at the head portion only. For more information, you can read our article here.

Can I use my mattress on an adjustable base?

Most mattresses do, yes. Unfortunately, there is no guarantee that every model will, some mattresses just don't flex or bend as well as others. While manufacturers are working to ensure that all of their mattresses will wirk with an adjustable foundation, the firmer models tend to not work so well. Watch our video about this topic for additional information: Is my mattress adjustable base friendly?

What does 'low-profile' mean?

A low profile box spring (also known as a low profile foundation) serves the same purpose as a normal box spring but has been slimmed down to compensate for the increasing heights of modern mattresses. Our article, What is a Low Profile Box Spring?

has more information if you need it.

Questions about Linens & Pillows

What is the difference between a Traditional pillow and a Contour pillow?

A Traditional pillow cradles the head and neck while you sleep. A Contour pillow is ergonomically made to relieve head and neck issues. Watch our video: What is the difference between a Traditional pillow and a Contour pillow?

What are the benefits of Contour Pillows?

A Contour pillow is ergonomically made to relieve head and neck issues. Watch our video: What are the benefits of Contour Pillows?

What are the benefits of Linen as a bedding product?

Linen is a very durable type of bedding. It's anti stain and anti moth proerties make it ideal for bedding products. Watch our video: What are the benefits of Linen as a bedding product?

Why don't some sheet sets show a thread count?

Linens Buyer Jill explains why some sheet sets do not show a thread count. Watch our video: Why don't some sheet sets show a thread count?

What is Fill Power?

Linens Buyer Jill explains why some sheet sets do not show a thread count. Watch our video: What is Fill Power?

Additional Information

What are the differences in comfort foams used in mattresses?

There is a wide variety of comfort materials used in mattresses. To find out which kind might be best for you, watch our video: What are the differences in comfort foams used in mattresses?

How long will my mattress last?

The best information regarding how long your mattress will last can be found in the warranty. In many cases the mattress warranty is for 10 years which is a good indication that your mattress will last that long. However, the warranty isn't the only indicator. You can watch for signs of wear like the edge dipping, sagging (vary rare), or losing comfort over time. Watch our video for more information: How long will my mattress last?

What is the difference between Memory Foam and Latex?

Memory foam is the most common comfort material for durability and conformability, but latex also has many advantages including it is antimicrobial and anti dust mite. For more details watch our video: What is the difference between Memory Foam and Latex?

Product Care

What are body indentations, and are they normal?

Body indentations are the natural silhouette of your body imprinted in the mattress. Watch our video: What are body indentations, and are they normal?

How do I clean my mattress

Keeping bedding clean is simple with the use of a protective mattress pad. Vacuuming is the only recommended cleaning method. If you must clean a stain, use mild soap with cold water and apply lightly! Don't ever soak a mattress or foundation, and don't use dry cleaning fluid of any type on your mattress; these chemicals could damage some of the comfort and upholstery materials. For more tips on cleaning mattress you can read our article: How to Clean My Mattress

What can I do to protect myself from bed bugs?

The two main ways to protect you and your family from bedbug is to purchase an encasement for your mattress and your box spring. Mattress Buyer Andrew explains this in more detail in this video: How to protect your mattress from bed bugs

Should I buy a mattress protector with my new mattress?

Yes. A mattress protector is going to protect your investment in a new mattress for the length of the mattress warranty. Our article, The Best Ways to Protect Your Mattress, gives more information and some product recommendations.

Policies

How is delivery handled?

Once your order arrives at the local delivery agent, the shipping company will contact you to arrange a 4-hour window for delivery. Most delivery companies offer appointment times Monday through Friday between the hours of 9:00 a.m. and 5:00 p.m. If you require a weekend or evening delivery, please call us so we can check the availability in your area. The standard delivery vehicle is an 18 wheel tractor or 35' straight delivery truck. It is the consumer's responsibility to inform us prior to delivery if the location to be delivered cannot accept a specific delivery vehicle. Deliveries that cannot be made due to vehicle size or access restriction will be billed as delivered. If a delivery is possible with another vehicle, re-delivery will be made and an additional delivery fee will be charged.

Do you deliver on weekends?

Deliveries are normally scheduled Monday through Friday between 9 a.m. and 5 p.m. If you require a weekend or evening delivery, please call us so we can check the availability in your area.

What if I don't like the mattress?

We have a 120 night in-home trial where you can exchange your mattress if you decide that you don't like its comfort. For further details please read the policy here: What if I don't like the mattress I purchased at US-Mattress?

What should you expect at delivery?

With white glove delivery orders, the delivery personnel will unload, unpack, and place your order in the room of choice. For standard delivery orders, the delivery personnel will unload and bring items to the first covered area at your home. Please see explanation of white glove delivery vs standard delivery services. Please note that the delivery crew is not equipped to hang mirrors or art on walls or level furniture on carpet. Please have the space cleared and ready for your delivery. It is your responsibility to note the size and dimensions of the items you have ordered to ensure that they will fit in the designated room.

What about shipping to Hawaii, Alaska, and overseas?

Please contact us for quote to ship items to Hawaii, Alaska, or a location only accessible by ferry. While we do not deliver internationally at this time, we can deliver to your US-based freight forwarder if you have those arrangements in place.

What is your mattress 120 night in-home trial?

We want you to make your purchase with confidence. And we know that even after making a careful selection, sometimes people need a different level of comfort. If you wish to exchange your mattress, we will make an exchange for you for up to 120 days after delivery. (A difference in lower-priced models at the time of exchange is non-refundable. An increase in price requires payment for the current price difference at the time of exchange. Exchange covers the same size, limit 1 exchange per customer. Custom size mattresses are not eligible for exchange due to manufacturing variance in sizes.) All you have to pay is a $139 processing fee. We will cover all other expenses. All we ask is that you spend at least 30 days getting used to your new mattress before we process an exchange. A new mattress can take a few days to get used to, so we want you to have enough time to make the right decision. Of course, if your new bed set is damaged in shipment, we will exchange it right away for you at no charge. Just make note of the damage on the shipper's receipt and give us a call so we can assist you. Please be aware your mattress purchase is non-refundable.

What is the difference between a Prorated and a Nonprorated Warranty?

This can be a confusing issue, the short version is non-prorated means it covers everything for the life of the item, prorated covers different features for a limited amount of time. In this article: Prorated vs Nonprorated Warranty, we explore the minute details of the differences between the two warranty types commonly associated with mattresses.

Your delivery options

There are different methods of delivery you can choose from when purchasing a new mattress. Watch our video: Your delivery options

Next Day Delivery

You may be able to get your new mattress delivered the day after your order. Watch our video: Next Day Delivery

What do I need to do when filing a warranty claim?

What the most common types of warranty claims are, and what you need to do in order to have your claim processed. Watch our video: What do I need to do when filing a warranty claim?

Sales Tax for Online Purchases

We are legally required to collect sales tax in 41 states and the District of Columbia. For a current list of where we must charge sales tax please reference this list: Sales Tax Information