We want you to make your purchase with confidence. And we know that even after making a careful selection, sometimes people need a different level of comfort. If you wish to exchange your mattress, we will make an exchange for you for up to 120 days after delivery. (A difference in lower priced models at the time of exchange is non-refundable. An increase in price requires payment for the current price difference at the time of exchange. Exchange covers same size, limit 1 exchange per mattress ordered. The law tags on the mattress for exchange must be present. Custom size mattresses are not eligible for exchange due to manufacturing variance in sizes.) All you have to pay is a $139 processing fee. We will cover all other expenses. All we ask is that you spend at least 30 days getting used to your new mattress first, before we process an exchange. Sleeping on a new (or any different) mattress takes a few days to get used to, and with that familiarity you can know for sure you're making the right decision. You fill out our comfort questionnaire and one of our sleep experts will help select the perfect replacement for you.
We guarantee that our prices are the lowest you can find anywhere - on or off the web! If you can find a comparable advertised mattress set for a better price somewhere else, simply call or email us with the store information or the website where you found it within 30 days of your purchase. We won't just match their price, we'll match 110% of the difference, or your mattress is free! We will also price match 100% of the difference on our site within 30 days of purchase.
Low Price Guarantee excludes used, damaged, returned, open box and display merchandise, vendor rollbacks and rebates, special purchases, promotional/doorbuster items, financing offers, clearance/discontinued, membership club or closeout prices. Price comparison includes all applicable order charges including, but not limited to: product price, comparable service delivery charges, fees and taxes. Qualifying decisions on Low Price Guarantee claims rest solely with US-Mattress.
Any orders that can be stopped with the vendor will have no cancellation fee. Otherwise, return shipping charges will be incurred. Orders being shipped Express/Express Delivery must be canceled before shipment. Custom mattresses cannot be canceled. To cancel an order, call us at 1-800-455-1052.
Please be aware your mattress, foundation (boxspring), and/or adjustable base purchase is non-refundable (with the exception of products offered with a Money Back Guarantee). However, your mattress purchase is backed by our 120 day guarantee. In the unlikely event that your order is damaged, we will make every effort to resolve the issue at no cost to you.
It is the customer's responsibility to inspect the product and packaging thoroughly during delivery. Please record any packaging and/or product damage on the delivery receipt that will be provided by the delivery personnel. In the event that there is damage to both the product and packaging, please refuse the order with the delivery personnel. Contact us within 1 business day at 1-800-455-1052, and we will work diligently to get you a replacement item. Please be assured that all bedding comes with the original manufacturer warranty. This means that any potential problem related to a defect can be handled through the warranty and will not need to be returned to us. However, we will be glad to assist you with any warranty concerns.
Returned or Refused Non-Damaged Orders
Item(s) will not qualify for the Non-damaged or Non-defective return if:
Furniture dimensions and sizes are posted on the website under each item's product page. It is your responsibility to review the dimensions and to ensure that the furniture item(s) will fit into your home through any doorways, up or down any stairways, and into any rooms. You accept responsibility to ensure that the furniture fits into your home or office. For any refused items due to the furniture not fitting into your home or office, you will be responsible for any and all fees under our return policy.
Most items are ordered directly from the manufacturer where they quickly enter production and are shipped. Because we work diligently to make sure that your order is processed and sent to the manufacturer as soon as possible, orders may be canceled within 1 business day from when the order was placed. Any requests to cancel an order outside of 1 business day will be subject to our standard return policy. Please be advised that items with Express Delivery cannot be cancelled due to our fast processing and shipping times.
Order cancellation requests must be sent in writing to email@example.com. Once we are able to cancel your order, we will send you an email confirmation of the cancellation.
Refunds will be made to the original method of payment and will be processed within 3-5 business days. Please be advised that it could take your credit card company an additional 1-2 business days for your refund to be reflected on your billing statement.
With our customer referral program, simply tell friends and family about US-Mattress.com. We'll send you a $50 coupon for each new customer that provides your name or order number when placing their order for $499 or more. Sign up here! (Applies on new customer orders shipped to different addresses.)
California orders are subject to a recycling fee of $10.50 for each mattress and box spring purchased. This is due to California's Used Mattress Recovery and Recycling Act. Rhode Island orders are subject to a recycling fee of $16 for each mattress and box spring purchased. This is due to Rhode Island's General Law 23-90. Connecticut orders are subject to a recycling fee of $11.75 for each mattress and box spring purchased. This is due to Connecticut's Public Act 13-42. The additional charges will be shown on the Recycling Fees line in the cart. Please call us at 1-800-455-1052 if you have any questions.
Your personal protection is a priority at US-Mattress.com. Accordingly, your orders are processed with powerful encryption technology to achieve maximum information protection. Federal law limits your liability to $50 for fraudulent use of your credit card. US-Mattress will cover your liability up to $50 in the unlikely event your purchase transaction on our site results in fraudulent use of your card. Furthermore, US-Mattress.com will not sell or share your personal information to outside parties. Period. We are delighted you visited our store. If we can be of any further service, please drop us an email for a prompt reply. Please enjoy your shopping experience. We know you will!
Any dispute or claim relating in any way to your use of any products or services sold or distributed by Bedding Pros LLC will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.
There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Conditions of Use as a court would.
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to Bedding Pros LLC, 35799 Industrial Road, Livonia, MI 48150. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, Bedding Pros LLC, will not seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location.
We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial.
By using Bedding Pros LLC, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of Michigan, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Bedding Pros LLC.
Copyright in the documents and/or the software provided in this web site is owned by or licensed to Bedding Pros LLC. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Notice and Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.
We collect sales tax on orders where we are legally required to do so. We currently collect in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming. For states not listed above we won't tax you, your state might. Check with your local taxing authorities on your specific regulations. More Information »