Reviews and Complaints

Customer Service Person

Every company receives positive and negative reviews. Knowing this, we go above and beyond to make sure we address every single complaint sent directly to us, as well as those posted online. If you had a bad experience and you'd like to reach out to us directly, you can quickly contact us by submitting a complaint on our company's website or giving us a call.

Submit a complaint »

Give us a call at 1-800-455-1052


We want to hear what our customers are saying. We read all of our customer feedback to better understand where we are constantly succeeding and where we make the occasional error or have customer complaints. You can be confident that we do everything we can to make sure you are a satisfied customer. Don't just take our word for it, check out the links below to third-party sites that post customer reviews, complaints, and comments. These reputable sites show that the overwhelming majority of our customers are very pleased with our products and service.

How Can We Help You?

Unfortunately, everyone makes mistakes; but we don't let those mistakes go unanswered. Our customer service team is here to help with anything that comes up. Whether the mistake was on our end or your end, we'll try our hardest to help solve or resolve the problem and make you a happy customer. We take unhappy customers seriously and we will do everything in our power to provide you with a positive customer experience. 

Sales Hours

Monday through Friday from 10:00 a.m. to 9:00 p.m. EST

Saturday from 10:00 a.m. to 6:00 p.m. EST.

Sunday from 12:00 p.m. to 6:00 p.m. EST.

Customer Service Hours

Monday through Friday from 9:00 a.m. to 6:00 p.m. EST

Saturday from 10:00 a.m. to 6:00 p.m. EST.

Get Informed

Visit our Mattress Research Center to learn more about mattresses and how to shop for them. By doing some research beforehand, you can help prevent mistakes and confusion by being informed about the products and the mattress buying process.

Mattress Research Center »

About Us

US-Mattress is the largest online mattress retailer in the world. We have matched over 500,000 customers with their perfect mattress in a mere 15 years while constantly expanding and opening half a dozen brick-and-mortar stores. We are also proud to have donated over $300,000 to the Michigan Humane Society as a business with a conscience.

Contact Us | FAQ | Order Status | About Us | Mattress Research

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