Sometimes, even products with the highest quality standards have issues; so we want our warranty process to be as easy as possible. Follow the steps below, and if you have any questions along the way, our Customer Service team is happy to help. You can call us at 1-800-455-1052 or email us anytime.1. Review the following items, as they are not covered:
- Defects in the mattress fabric
- Normal body impressions (as defined by your manufacturer)
- Border wires that have been bent due to moving or bending the mattress
- Damage from using an improper bed frame and/or box spring
- Clearance or overstock mattresses
- Comfort preference
- Transportation costs
What happens after my warranty exchange has been received? The claim will still need to be processed. You will be contacted within one week to clarify any questions regarding the exchange. Please understand that the warranty is through the manufacturer, but we are happy to assist in getting this resolved.
If your warranty exchange has been approved, your replacement mattress order will be processed. The freight company will contact you in 7-14 days to arrange for delivery and pick-up. The original mattress must be in a readily accessible location for removal during the exchange. Orders from more than one year ago will be assessed a $175 shipping charge. No shipping fee will be accessed on any order that was placed within one year of the warranty exchange.
Please contact our Customer Service team at 1-800-455-1052 or email us if you have questions.