US-Mattress Return Policies

120-Night Sleep Trial

Customers are permitted a one time comfort exchange on any nationwide delivery for mattresses within 120 days after delivery. A minimum of a 30 day sleep trial must be completed before an exchange can be made. To qualify for a comfort exchange, a mattress protector must be purchased from US-Mattress on the same order. Any comfort exchange will be subject to a 20% restocking fee + a redelivery fee of $199.  Reselected mattress must be of equal or greater value. The reselected mattress will not be eligible for a comfort exchange. Returns are not accepted. Products must be in "like new" condition, free of any damage or stains, and must include the original law tag.

Adjustable Beds & Bed Frames

There are no comfort guarantees or size exchanges on adjustable beds and bed frames. All sales are final.


Any accessory including, but not limited to, sheets, pillows, mattress and pillow protectors, futon covers and futon pillows are nonreturnable and nonrefundable.

Special Orders

US-Mattress will be happy to special order products for you. All special orders require a full payment before ordering. There are no cancellations or comfort guarantees on special orders. All deposits placed on special order items are nontransferable and nonrefundable.

Closeout Items

There are no comfort guarantees or size exchanges on any closeout and clearance items. All sales are final.

Stained Mattresses

Any staining or soiling of a mattress will void any warranty or comfort guarantee. The purchase and use of a mattress protector is highly recommended.